Ask Penny about e-ink tablets

Real questions people ask about reMarkable, Supernote, BOOX and the eInkPads apps, answered by Penny. Every question here has been asked more than once.

Troubleshooting

Why is my calendar blank on the tablet when it looks fine in the preview?

That is usually the tablet not refreshing its file list, and it is a quick fix.

1. On the tablet, look under My files, then eInkPads, then Planners. That is where CalSync files planners by default.
2. If the folder is not there, open CalSync and click the Restart Tablet button in the left sidebar (the power icon). reMarkable often will not display a newly created folder until the device has restarted once.
3. While you are in CalSync, check the planner card. If the dot is amber and says "Waiting to be generated," the PDF has not been built yet. Click Generate, wait for the dot to turn green, then Push to device.
4. If you are on reMarkable Cloud, give the tablet a moment to run its own sync after the push, and make sure the planner is closed on the tablet rather than open on screen.

One other possibility: the planner is on the tablet but looks empty. That is almost always the calendar not being attached to that specific planner, since feeds are added per planner. Open the planner's Calendar Feeds tab, confirm your calendar is listed, check the Time Zone, then Regenerate and Push.

If it still is not there, the in-app support form is the fastest route, because you can attach a photo of the tablet screen and it arrives with your licence, version and device already attached. It is the speech-bubble icon in the left sidebar, labelled "Get Support." You can also write to support@einkpads.com, or use the contact form at www.einkpads.com.

Connect reMarkable
https://www.calsync.support/learn/calsync/connect-remarkable

How do I troubleshoot a connection problem between my tablet and the app?

In CalSync it lives in Settings. Open Settings and look for Diagnose, then run the test for your connection type. The "reMarkable Cloud" test is the one that tells you whether the cloud side is genuinely failing.

One thing worth knowing before you read the result: in Cloud mode CalSync still pings your tablet over a local connection and shows a small red dot near the tablet-restart button at the top. That dot can sit red while cloud sync is working perfectly. A real cloud problem looks like an error when you enter the one-time code on the Connect screen, or a failed Diagnose test. If planners are reaching your tablet, the red dot alone is nothing.

If the Diagnose test does fail, the usual order is: update CalSync, disconnect and reconnect the cloud with a fresh one-time code from my.remarkable.com, then test your network by connecting the computer to your phone's hotspot. If it works on the hotspot, your normal network is blocking reMarkable.

Troubleshooting walkthrough:
https://www.calsync.support/learn/calsync/troubleshooting

Connecting a reMarkable:
https://www.calsync.support/learn/calsync/connect-remarkable

If the test fails and you want eyes on it, use the Get Support form inside CalSync, the speech-bubble icon in the left sidebar. It is the only route that takes a screenshot of the Diagnose results, and it arrives with your licence, version and device already attached.

Why are my calendar events showing at the wrong time?

That is almost always the planner's time zone setting rather than anything wrong with your calendar. CalSync converts every event into the time zone set on the planner, so if that is wrong, the whole day shifts.

1. Open the planner in CalSync.
2. Go to its Calendar Feeds tab.
3. Set the Time Zone to your local zone.
4. Click Regenerate, then Push to device.

One thing worth checking on the source side if the shift persists: Google Calendar has its own time zone under Settings and sharing, and that is what controls the ICS feed it hands out. If that is set to the wrong zone, fix it there, save, and regenerate the planner.

Adding a calendar and the settings around it are covered here:

Google Calendar
https://www.calsync.support/learn/calsync/google-calendar

If the times are still off after that, the in-app support form is the fastest route, the speech-bubble icon in the left sidebar labelled "Get Support". It is the only one that takes a screenshot, so a photo of the planner page next to your calendar settles it in a single message.

Why aren't my tasks showing or updating?

Let's narrow it down, because tasks not appearing usually comes down to one of four things, and they're quick to check in order.

1. Check your CalSync version. Todoist arrived in 1.7.0, and Microsoft To Do, Google Tasks and CalDAV Tasks in 1.7.1. If you don't see your platform's button at all, update from einkpads.io first.

2. Connect the platform. Settings, then the "Your todo lists" section. Todoist takes a personal API token from Todoist Settings under Integrations, Developer. Microsoft To Do and Google Tasks use a normal sign-in. CalDAV Tasks takes a server, username and app password. If you're on Google, their consent screen currently shows a verification notice while the permission is under review, and you can continue past it with Advanced, then Continue.

3. Route the lists onto the planner. Connecting the account is not enough on its own. Open the planner's Tasks tab, add the platform as a task source, then set each project or list to Top Three, the Tasks section, or off. Anything left off prints nothing.

4. Regenerate and Push. Tasks only appear on pages built after the routing is set, so click Regenerate on the planner card, then Push to device. If the tablet still shows the old pages, close the planner on the tablet and let it sync again.

One thing worth ruling out: Apple Reminders is not supported and never imports. Apple moved Reminders to CloudKit, which has no public API. If that's your list, the workaround is a CalDAV task list such as Fastmail or Nextcloud.

Also check which dates your tasks carry. Tasks print on the day their dates call for, so a task dated outside your planner's year won't show anywhere.

Task Markup
https://www.calsync.support/learn/calsync/task-markup

If it's still empty after those four steps, send it through the Get Support form in CalSync's left sidebar, the speech-bubble icon. That's the best route because you can attach a screenshot of the planner's Tasks tab, and it arrives with your licence, version and device already attached. A photo settles in one message what otherwise takes four. If you'd rather write, support@einkpads.com works too, or the contact form at www.einkpads.com.

What is the current version of CalSync?

Honestly, I do not have the exact spot documented, and I am not going to guess at a menu name for you. What I can tell you:

1. CalSync has a built-in updater that installs new versions automatically, so unless something has blocked it, you are likely already on the current build.
2. If you want to be certain, reinstall from the download link for your machine. These always give the latest version:

Apple Silicon (M1 / M2 / M3 / M4)
https://www.einkpads.io/api/calsync/darwin/arm64/releases/latest
Intel Mac
https://www.einkpads.io/api/calsync/darwin/x64/releases/latest
Windows
https://www.einkpads.io/api/calsync/win32/releases/latest
Linux
https://www.einkpads.io/api/calsync/linux/x64/releases/latest

Installing over the top is safe and keeps your planners and licence.

3. If you want someone to just tell you, use the in-app support form: the speech-bubble icon in the left sidebar, labelled "Get Support" when you hover it. It arrives with your licence, version and device already attached, so the version question answers itself, and it is the only route that takes screenshots.

One correction to my last message: I gave you a Learning Center link for eP Cloud that I should not have, it is not one I can verify. Ignore it. The plan comparison at www.einkpads.io/pro is the reliable place to read what eP Cloud includes.

What does the power-button-style icon with the grey dot next to it mean?

That dot is the local connection indicator, not an error about your planner.

What our material documents is this: even when you are connected over reMarkable Cloud, CalSync still pings the tablet over a local SSH connection and shows a small red dot near the restart button when it cannot reach it that way. That is harmless if planners are actually arriving, because cloud delivery does not use the local connection at all.

I have to be straight with you though: a flashing orange dot specifically is not something our support material describes, so I do not want to guess at what distinguishes it from red. What I can tell you is how to check whether anything is genuinely wrong:

1. Open Settings and run Diagnose, then look at the "reMarkable Cloud" test. If that passes, your cloud path is fine.
2. Try Regenerate, then Push, and see whether the planner lands on the tablet.

If both of those work, the dot is cosmetic and I would ignore it. If the cloud test fails, that is a real connection problem and worth chasing.

Given you are also not seeing the calendar on the tablet yet, this is the point where a screenshot earns its keep. Use the support form inside CalSync, the speech-bubble icon in the left sidebar labelled "Get Support", and attach a photo of that dot and the planner screen. It is the only route that takes attachments, and it arrives with your licence, version and device already on it.

Connect reMarkable
https://www.calsync.support/learn/calsync/connect-remarkable

Do you keep our previous chat if I navigate away?

You do not need to. Nothing here has to stay open, and you are not losing anything by closing it.

Here is the whole thing in one place so you can walk away with it:

Check: open your planner in CalSync, click the Calendar Feeds tab, and see whether your calendar is listed there. Settings does not count, it has to be on that tab.

If it is not there, add it on that tab, then click Regenerate and Push to device. That is almost certainly your fix.

If it is there, email support with your account email, your CalSync version, that you are on a reMarkable 2, and a screenshot of that tab. They can see your account and read the feed itself.

Come back whenever you like and tell me what the tab showed. A fresh chat is fine, just say it is the reMarkable 2 with an empty planner and the feed question, and we pick up from there.

Where do synced files appear on my computer?

I don't have a documented location for where Binder keeps its templates on your computer, so I won't guess at a folder path.

The one storage path I can give you with confidence is for generated planners. CalSync keeps a copy of the file it sent to your tablet here:

Documents/einkpads/devices/[device-id]/planners/[planner-id]/[planner-id].pdf

That's the exact PDF that went to the device, which makes it useful for checking whether a problem happened during generation or in how the tablet renders it.

For the Binder template files specifically, ask through the support form inside Binder (Help, then Contact Support). Lead with that one because you can attach a screenshot of what you're seeing in the app, and it arrives with your licence and version attached, so nobody has to ask. support@einkpads.com works if you'd rather write an email, and there's a contact form at www.einkpads.com if neither works for you.

Why does the app revert to the previous version after I install an update?

That one I do not have an answer for. Nothing in our material covers an update installing and then reverting to the previous version on restart, and I do not want to guess at the cause.

What is worth trying before you write in: install manually rather than letting the built-in updater do it. Download the current build directly and run it over the top of what is there.

Apple Silicon (M1 / M2 / M3 / M4)
https://www.einkpads.io/api/calsync/darwin/arm64/releases/latest

Intel Mac
https://www.einkpads.io/api/calsync/darwin/x64/releases/latest

Windows
https://www.einkpads.io/api/calsync/win32/releases/latest

Linux
https://www.einkpads.io/api/calsync/linux/x64/releases/latest

On a Mac, check you are launching the copy in Applications and not an older one still sitting in Downloads, since that will look exactly like a revert. On Windows, if security software is blocking writes to the install folder, the new build can fail to stick.

If it still rolls back, use the in-app support form, the speech-bubble icon in the left sidebar labelled "Get Support". That route is the one to pick here because you can attach a screenshot of the version number after restart, and it arrives with your licence and build details already on it, which is exactly what someone will need to trace this.

What should I do if the suggested fix did not work?

Right. All of them at once usually points at one or two root causes rather than five separate faults, so here is the order I would work it, and it is short.

1. Update CalSync first. This is not a brush-off. Older builds had a device-side caching bug where the tablet kept showing the old planner after a cloud push, reMarkable Cloud connection bugs that are now fixed, and deleted occurrences of repeating events that stubbornly stayed on the page. Those three alone account for a lot of "it is unreliable." Latest builds:

Apple Silicon: https://www.einkpads.io/api/calsync/darwin/arm64/releases/latest
Intel Mac: https://www.einkpads.io/api/calsync/darwin/x64/releases/latest
Windows: https://www.einkpads.io/api/calsync/win32/releases/latest
Linux: https://www.einkpads.io/api/calsync/linux/x64/releases/latest

2. Close the planner on the tablet before every sync. Home screen is enough. This is the tablet's behaviour, not ours: it uploads fresh ink lazily while a document is open, and it will not redraw a pushed update to a document that is currently open. That single habit explains both "my checkmarks did not sync" and "it still shows the old planner." If you have been syncing with the planner open on screen, that is likely the biggest share of your wasted time.

3. Pen marks on a direct connection. If you connect over USB or Wi-Fi rather than reMarkable Cloud, pen write-back is only arriving in CalSync 1.7.3. On earlier versions marks only read back over reMarkable Cloud. Delivery works either way. Worth knowing which you are on before you conclude the feature is broken.

4. Wrong times. That is the planner Time Zone, set per planner in its Calendar Feeds tab. Set it to your local zone, then Regenerate and Push.

5. Missing events. Calendars are attached per planner, not globally, so a feed added in Settings is not automatically on the planner. Open that planner's Calendar Feeds tab and confirm the calendar is actually listed there. Also check the events fall inside the planner's year.

6. Cloud dropping out. If it fails at the one-time code or the Settings Diagnose test, it is nearly always the network blocking reMarkable's servers rather than your computer. Quick test: run your computer off your phone hotspot and try again. If it connects there, the culprit is your router, ISP DNS, or a VPN. Ignore the small red dot near the restart button on its own, that pings a local connection and is red routinely while cloud sync works fine.

Walkthroughs for the two that bite most:

Connect reMarkable
https://www.calsync.support/learn/calsync/connect-remarkable

Regenerating your planner
https://www.calsync.support/learn/calsync/regenerating-your-planner

Do the update and the close-the-planner habit, run it for a couple of days, and see what is actually left. If the same failures survive both, send it through the in-app form with a photo of the tablet screen and your version number, and raise the store credit question in the same message so it is on record either way.

Why does my planner open on the wrong date instead of today?

That Today button is not live, which is the part that trips people up. It points at whatever "today" was the last time the planner was generated and pushed, so if it is landing on a date that is not today, the planner on your tablet is an older build.

The fix:

1. Open CalSync and click Regenerate on the planner card.
2. Wait for the status dot to turn green, then click Push to device.
3. On the tablet, close the planner first (back to the home screen) so it re-renders the new version, then reopen it.

To stop it drifting again, turn on scheduled pushes: Settings, then Calendar Settings, then switch on "Automatically push updated planners to your device" and pick a Frequency. With that running the Today button stays pointed at the right day without you thinking about it.

One thing worth checking while you are in there: the planner's Time Zone, on its Calendar Feeds tab. A wrong zone shifts things, though it would not normally throw you as far as October 2026.

If it still jumps to October 30, 2026 after a fresh Regenerate and Push, that is not normal drift and I would want eyes on it. Use the in-app support form, the speech-bubble icon in the left sidebar labelled "Get Support". It is the only route that takes a photo of the tablet screen, and it arrives with your licence, version and device already attached, so nobody has to ask. If you would rather write, support@einkpads.com works, or the contact form at www.einkpads.com.

Regenerating Your Planner
https://www.calsync.support/learn/calsync/regenerating-your-planner

Why won't the downloaded Binder installer run?

A zip that will not open is almost always an incomplete or interrupted download, so the first thing to try is pulling a fresh copy from the direct links below. These always serve the current build.

CalSync:

1. Apple Silicon (M1 / M2 / M3 / M4): https://www.einkpads.io/api/calsync/darwin/arm64/releases/latest
2. Intel Mac: https://www.einkpads.io/api/calsync/darwin/x64/releases/latest
3. Windows: https://www.einkpads.io/api/calsync/win32/releases/latest
4. Linux: https://www.einkpads.io/api/calsync/linux/x64/releases/latest

Binder:

1. Apple Silicon: https://www.einkpads.io/api/binder/darwin/arm64/releases/latest
2. Intel Mac: https://www.einkpads.io/api/binder/darwin/x64/releases/latest
3. Windows: https://www.einkpads.io/api/binder/win32/releases/latest

Two things worth checking on the new file. First, the name: for Mac it should end in darwin-arm64 for Apple Silicon or darwin-x64 for Intel, and the wrong architecture will not run even if it unzips. If you are unsure which Mac you have, click the Apple menu then About This Mac. Second, the size: a file that is much smaller than expected came down truncated, usually from a dropped connection or a security tool interrupting it.

If a VPN, ad blocker or antivirus web scanning is active, turn it off for the download and try again. Those are a common cause of a half-finished archive.

Here is the walkthrough for getting the app installed and licensed:

Download & Activate
https://www.calsync.support/learn/calsync/download-and-activate

If a fresh download still will not open, get us the exact error text. Normally the in-app support form is the best route because it takes screenshots, but since you cannot open the app yet, send a message to support@einkpads.com with a screenshot of the error and your operating system, or use the contact form at www.einkpads.com.

What's new in the latest version?

I do not have the release notes in front of me, so I cannot give you a full changelog, and I would rather not guess at it.

What I can tell you about the recent CalSync versions:

1. 1.7.0 added Task Markup with Todoist.
2. 1.7.1 added Microsoft To Do, Google Tasks and CalDAV Tasks, and fixed the bug where the Google, Outlook and iCloud connect buttons wrongly showed a PRO badge on non-Pro plans.
3. 1.7.3 brings pen write-back over a direct USB or Wi-Fi connection on reMarkable, which until then only worked over reMarkable Cloud.

Earlier releases also cleared up the installer JavaScript error, reMarkable Cloud connection bugs, the tablet showing a stale planner after a cloud push, and deleted occurrences of repeating events still appearing.

CalSync updates itself, so you are likely already current. If you want to confirm which version you are on and what it includes, the current builds are at https://www.einkpads.io/download, and the Learning Center walks through installing and activating:

Download and Activate
https://www.calsync.support/learn/calsync/download-and-activate

If you are chasing a specific fix or feature, tell me which one and I will tell you whether it has shipped.

How do I download the Apple Silicon version of Binder instead of the Intel version?

That is a known snag with the order email, and it is easier to fix than it looks. The email lists two Mac downloads on adjacent lines and they read almost identically, so the second one gets clicked by mistake.

Here are both, direct:

Apple Silicon (M1 / M2 / M3 / M4)
https://www.einkpads.io/api/binder/darwin/arm64/releases/latest

Intel Mac
https://www.einkpads.io/api/binder/darwin/x64/releases/latest

The Apple Silicon link is the one with "arm64" in it. Intel is "x64".

To confirm you got the right file, check the name in your Downloads folder before unzipping. It should be binder-pro-darwin-arm64-<version>.zip for Apple Silicon, and binder-pro-darwin-x64-<version>.zip for Intel.

If you are not certain which Mac you have, click the Apple menu, then About This Mac. If it says Chip with an Apple M name, you want Apple Silicon. If it says Processor with an Intel name, you want Intel.

You can also always grab the current builds from https://www.einkpads.io/download, which shows both Mac options side by side and is easier to click accurately than an email.

Why does the app keep opening the learning centre instead of the screen I want?

First, a correction from my last message: that "connect-calendar-accounts" link was wrong, it is not a real lesson. Sorry for sending you chasing it.

On your question, there is no URL for opening a planner. Planners live in the CalSync desktop app on your computer, so you open CalSync, go to Planners, and click the planner you want. The one exception is Pro and Business, where you can go to epcalsync.com in a browser, sign in with the one time code we email you, and open your planners there.

The lessons that actually cover this:

Create your first planner
https://www.calsync.support/learn/calsync/create-your-first-planner

Google Calendar
https://www.calsync.support/learn/calsync/google-calendar

Why do I get a server error when validating my licence?

That is usually the licence check being blocked on its way out, not a problem with the key itself. CalSync validates against api.keygen.sh, and security software, a VPN or a DNS filter will stop that call even though your browser works fine.

Work through these in order.

1. Confirm you are entering the key in CalSync and not Binder. They look similar in a search and people activate the wrong app more often than you would think.
2. Use the email address you purchased with, exactly as it appears in your order email, along with the License Key from that same email.
3. In your antivirus or security app, allow the CalSync app and add einkpads.io and api.keygen.sh as exceptions, then turn OFF HTTPS or web scanning for those domains. Allowing alone is not enough, the scanning has to be bypassed.
4. Disconnect any VPN, and if you use a DNS filter like Pi-hole, NextDNS or AdGuard, allowlist those two domains. A quick test: put the computer on your phone's hotspot and try activating again. If it works there, your normal network is the cause.
5. Check the computer's date, time and time zone are correct. A wrong clock breaks secure connections and produces exactly this kind of error.
6. Make sure you are on the current build. Older versions had activation bugs that are fixed now, and you can grab the latest at https://www.einkpads.io/download.

If it does go through but the features stay locked, click the EP logo in the top left corner to force a licence refresh, then quit and reopen the app.

Here is the walkthrough for downloading and activating:
Download and Activate
https://www.calsync.support/learn/calsync/download-and-activate

If none of that clears it, tell me your operating system and the exact wording of the server error, and I will take it from there.

Why can't I reach the activation page on my Mac?

...security tool, allow the CalSync app itself and add einkpads.io and api.keygen.sh as exceptions. Allowing is not enough on its own, you also need to turn off HTTPS or web scanning for those two domains. That is the usual reason the browser works fine but CalSync sits there.

Also check your Mac's date, time and time zone are correct, since a wrong clock breaks the secure connection to the licence server.

So, three things back from you when you get a moment:

1. What buttons or options are on the Welcome screen.
2. What happens when you click the one that should move you forward.
3. Whether you run any antivirus, VPN or DNS filtering on that Mac.

With those I can tell you whether this is the installer, the network, or something on the account.

Download & Activate
https://www.calsync.support/learn/calsync/download-and-activate

Why won't the downloaded CalSync file open on my Mac?

Good, that is the piece we needed. Unzipping only unpacks the files, it does not install anything, which is exactly why nothing is showing up in the Start menu.

1. In File Explorer, open the unzipped CalSync folder in Downloads. Double click the folder itself to go inside it.
2. Look for a file with a .exe on the end and the CalSync icon. If your file extensions are hidden, use the Type column instead and look for Application.
3. Double click that file.
4. If Windows shows a blue "Windows protected your PC" box, click More info, then Run anyway. That is normal for a freshly downloaded installer.
5. Let it finish, then press the Windows key and type CalSync. It should now appear under Apps. Right click it and choose Pin to taskbar so you never have to hunt again.
6. Open it and, under "Authorize this computer," enter the email you purchased with and your licence key from your purchase email.

Once the app is open and authorized, the Connect screen is where you add your tablet, and I will walk you through that next.

Download and activate CalSync
https://www.calsync.support/learn/calsync/download-and-activate

If there is no .exe inside that folder, tell me what file names you do see and I will tell you which one to run.

Nothing happens when I try to use the app, what should I do?

That button works over a local connection to the tablet, so if you are connected through reMarkable Cloud it often has nothing to act on. Look at the small dot near that power button at the top: if it is red, there is no local connection, which is why nothing happens. On Cloud that red dot is normal and does not mean cloud delivery is broken.

Two things to do instead:

1. Restart the tablet by hand using its own power button, then look again under My files, eInkPads, Planners.

2. While it is rebooting, confirm the push really succeeded. Check the app says Connected at the top, and open the built file on your computer at Documents/einkpads/devices/[device-id]/planners/[planner-id]/[planner-id].pdf. If that PDF exists and looks right, generation is fine and this is purely a delivery or display problem.

Also worth doing: update CalSync if you have not recently. Several reMarkable Cloud delivery and caching bugs were fixed in later builds. https://www.einkpads.io/download

If the planner still is not on the tablet after a manual restart, this is the point to hand it to a person. Use the Get Support form in the app, the speech-bubble icon in the left sidebar. Attach a photo of your tablet's My files screen and a shot of CalSync's planner list. Those two pictures usually settle it in one message, and the form already carries your licence, version and device.

How do I allow CalSync through my firewall so my device responds on port 22?

That is normal, and it means the Privacy check was a dead end rather than a finding. macOS only lists an app under Files and Folders after that app has actually asked for access, so an app that has never tried to write there simply is not shown. There is no way to add it by hand from that screen.

So drop that thread. The thing that actually matters is what the planner card does.

1. Open CalSync and go to Planners.
2. Tell me what the status dot on the card says: amber "Waiting to be generated" or green "Ready to push".
3. Click Generate on the card itself, not Save on the settings, and watch the card for a few seconds. Note anything that changes, a spinner, an error, the dot changing colour, or genuinely nothing at all.
4. Also tell me your CalSync version, from the app.

If clicking Generate does nothing at all and no einkpads folder appears in Documents afterwards, that is a support case rather than a setting you can flip. Send them your account email, your macOS version, your CalSync version, and a screenshot of the planner list taken right after you click Generate.

How do I reset everything and start over from scratch?

Happy to help you reset, though it is worth knowing that "start over" can mean two quite different things in CalSync, and the wrong one costs you more work than you need.

What I can tell you confidently:

1. Planner setups. Everything about a planner, including its calendar feeds, lives in that planner setup in the app. Calendars are added per planner, so removing a planner takes its feeds with it. Rebuilding is Planners, then New Planner, and you set the name, year, device, type, theme and time format again.

2. Tablet connection. If the connection is what has gone wrong, you do not need to touch your planners at all. In Settings you can disconnect your reMarkable Cloud and reconnect with a fresh one-time code from my.remarkable.com. Codes expire quickly, so grab it and paste it straight in.

3. Generated files. The PDFs CalSync built are on your computer under Documents/einkpads/devices/[device-id]/planners/, and the copies already on your tablet stay where they are. Pushing a rebuilt planner updates the same file rather than duplicating it.

One caution if you are on Pro or Business: your planner setups sync across every computer on your account, so clearing them on one machine is not a local-only act.

I do not have a documented, safe path for wiping the whole account or licence state back to factory, and I would rather not guess at one. If that is what you are after, use the in-app support form: the speech-bubble icon in the left sidebar, labelled "Get Support" when you hover it. That is the best route because you can attach a screenshot, and it arrives with your licence, version and device already attached, so nobody has to ask. If you would rather write, support@einkpads.com works, or the contact form at www.einkpads.com.

If you tell me what went wrong in the first place, there may be a shorter fix than starting over.

Create Your First Planner
https://www.calsync.support/learn/calsync/create-your-first-planner

Connect reMarkable
https://www.calsync.support/learn/calsync/connect-remarkable

Syncing and pushing

Why is my push not updating my tablet?

Hourly pushes usually come down to one of three things. Quick check in this order.

1. Confirm the schedule is actually on. Settings, then Calendar Settings, turn on "Automatically push updated planners to your device." The Frequency dropdown only appears after that toggle is on, so set it to hourly there.

2. Check your plan. Hourly is a Pro, Business or Vault interval. On Basic the only available setting is every 24 hours, which looks like the schedule is ignoring you when it is really just capped.

3. Check you are not in Universal Mode. With no reMarkable or Supernote selected there is nothing to push to, so the toggle and Frequency are hidden by design. Go to the Connect screen, pick your device and connect, then the options come back.

One more thing worth knowing: scheduled push on Basic, Vault and Ad Hoc runs from your computer, so it only fires while CalSync is open and the machine is awake. If your laptop sleeps overnight, nothing goes out until it wakes. Server side delivery with the computer off is eP Cloud, which is part of Pro and Business.

Also make sure the planner is closed on the tablet, back to the home screen. An open document will not redraw a pushed update.

Walkthrough here:
https://www.calsync.support/learn/calsync/planner-customization

If it still will not run on the hour, send it through the in-app support form, the speech bubble in the left sidebar labelled "Get Support." That one is best because you can attach a screenshot of your Calendar Settings, and it arrives with your licence, version and device already attached. Email to support@einkpads.com works too, or the contact form at www.einkpads.com.

Does my calendar regenerate and push automatically?

Two pieces work together here: scheduled auto push keeps the planner current, and the Today button follows whatever the last sync said today was.

To turn on scheduled pushes:

1. Make sure you are connected to your tablet, not in Universal Mode. The auto push option is hidden in Universal Mode because there is no device to push to. If it is missing, go to the Connect screen and connect your device first.
2. Open Settings, then Calendar Settings.
3. Turn on "Automatically push updated planners to your device."
4. The "Frequency" dropdown appears right below it once the toggle is on. Pick your interval.

On the intervals: Basic is capped at every 24 hours. Pro unlocks 15 minutes, 30 minutes, hourly, 6 hours and 12 hours. Vault and Ad Hoc include the faster intervals too.

About the Today button: it points at the current day as of the last sync, so with auto push running it stays correct on its own. Pair it with "Last visited page" in the reMarkable's own PDF settings, in the left menu while the planner is open, and the planner reopens where you left off with the Today button ready to jump you back to the current day.

One habit worth keeping: close the planner on the tablet, back to the home screen is enough, before a sync. A document left open will not redraw with the new version, and fresh pen marks upload lazily while it is open.

Planner Customization
https://www.calsync.support/learn/calsync/planner-customization

Does syncing still happen when my computer is off or the desktop app is closed?

Short version: you hand the calendar connection to our servers once, and after that they do the work your desktop app would normally do.

Here is what happens:

1. In a planner's Sync tab you connect the calendar account itself, not an ICS link. iCloud, Google, Microsoft, and CalDAV servers like Fastmail or Nextcloud all work. For iCloud you sign in with your Apple ID and an app-specific password from account.apple.com. Google and Microsoft use their normal sign-in screens.
2. On a schedule, our servers fetch your latest events, rebuild the planner and deliver it to your tablet. Your laptop can be asleep, closed, or in another country.
3. You connect once per account, not once per planner, and you can disconnect from the same Sync tab whenever you like.

A few things worth knowing. Pro includes 1 cloud planner and 150 cloud pushes a month, Business gets 5 and 750. Delivery still travels by whatever route you chose for your tablet, so reMarkable Cloud and Supernote Cloud go through your own account with those companies. And CalSync only ever reads your calendar, it never creates, edits or deletes an event.

You can also reach all of this from your phone: scan the QR code on a planner page, or go to epcalsync.com and sign in with the one-time code we email you.

Without Pro, syncing still works, but your computer does it while CalSync is running.

eP Cloud Sync
https://www.calsync.support/learn/calsync/ep-cloud-sync

Why are some of my calendar events missing after syncing?

Eso tiene sentido: el planificador no se actualiza solo cuando añades citas. El PDF que está en tu reMarkable es una foto del calendario en el momento en que se generó. Hay que volver a generarlo y enviarlo.

1. Cierra el planificador en el reMarkable, basta con volver a la pantalla de inicio. Si el documento está abierto, la tablet sigue mostrando la página que ya tenía dibujada aunque llegue una versión nueva.
2. En CalSync, en la tarjeta del planificador pulsa Regenerate y espera a que el punto se ponga verde.
3. Pulsa Push to device.
4. Deja unos segundos a la tablet con Wi-Fi y vuelve a abrir el planificador.

Tu escritura a mano no se pierde al regenerar, las páginas se sustituyen por debajo y las anotaciones se mantienen.

Si aun así siguen sin aparecer las dos citas:

Comprueba en la pestaña Calendar Feeds del planificador que el calendario donde creaste esas citas es exactamente el que está conectado. Si tienes varios calendarios en Google o iCloud, es fácil que las citas nuevas hayan ido a uno que no está añadido.

Actualiza CalSync a la última versión. Versiones anteriores tenían un problema de caché al sincronizar por reMarkable Cloud, donde la tablet seguía mostrando el planificador antiguo. Si la carpeta o el archivo no se refrescan, usa el botón Restart Tablet en el menú izquierdo de CalSync, el que parece un botón de encendido.

Para no tener que hacerlo a mano cada vez, en Settings, Calendar Settings, activa "Automatically push updated planners to your device" y elige la frecuencia.

Regenerar tu planificador
https://www.calsync.support/learn/calsync/regenerating-your-planner

Si después de regenerar y enviar con el planificador cerrado siguen faltando esas dos citas, mándalo por el formulario dentro de la app, el icono de bocadillo en la barra lateral izquierda, "Get Support". Ahí puedes adjuntar una captura de la pestaña Calendar Feeds y una foto de la página del día en la tablet, y eso se resuelve en un mensaje.

Why isn't my content syncing after installing the app on a second computer?

That is expected, and it has a simple explanation: planner setups live on the computer where you built them. Your tablet connection has nothing to do with it, and the PDFs sitting in your reMarkable cloud do not rebuild the list in the app.

Two ways forward, depending on your plan.

If you are on Pro or Business, cross-device Planner Sync does this for you:

1. On the computer that has the planner, open CalSync and click the Planner Sync button, the cloud icon at the top right of the planner list.
2. On the second computer, make sure CalSync is activated with the same licence and account, not a separate one.
3. Open the planner list there. It syncs on open, or click the same cloud icon to pull on demand.

Your planners carry their calendar feeds with them, so there is nothing to re-enter.

If you are on Vault, Ad Hoc or Basic, you will see a gold dashed "Sync across devices (PRO)" button instead of the cloud icon. That plan does not include cross-computer sync, so you either recreate the planner on the second computer with New Planner, which is quick and will update the same files already on your tablet rather than duplicating them, or upgrade to Pro from inside the app. One Pro subscription covers up to 5 computers, you do not buy it twice.

If the second computer is activated with your Pro licence and still shows the gold dashed button, that is worth a ticket. The in-app support form is the fastest route, the speech-bubble icon in the left sidebar labelled "Get Support", because you can attach a screenshot of that button and it arrives with your licence and version already on it.

Do handwritten marks I make on my planner sync back to the app?

Short answer: no. CalSync only ever reads your calendar. It never creates, edits or deletes an event, and it never writes anything back to Outlook, so handwriting you do on a planner page stays on the tablet as ink on that page.

The one place pen marks do travel back is tasks, not calendar events. That is Task Markup: if you connect Microsoft To Do (or Todoist, Google Tasks, CalDAV tasks), your tasks print on the planner pages and your pen marks act on them at the next sync. A check completes the task, a dash pushes the due date to the next day, a dot sets In Progress, a circle sets Waiting On Others. Those are real status changes in Microsoft To Do, which shares an account with Outlook, but they are tasks rather than calendar entries.

Two things worth knowing if you go that route:

1. Pen write-back needs CalSync to read ink back off the tablet, which works over reMarkable Cloud today. Over a direct USB or Wi-Fi connection it arrives in CalSync 1.7.3.
2. Close the planner on the tablet, back to the home screen, before you sync. Tablets upload fresh ink lazily while a document is open, and that is the usual reason a checkmark seems not to register.

If what you actually want is your Outlook calendar showing up in the planner in the first place, that side works on every paid plan:

Outlook, Microsoft 365 & Exchange
https://www.calsync.support/learn/calsync/outlook-exchange

Where do synced files appear on my tablet?

That is almost always the tablet not refreshing its file list, not a failed sync. reMarkable does not always show a newly created folder until the device has been restarted once.

1. In CalSync, click the Restart Tablet button in the left navigation (the power button icon).
2. When the tablet comes back, look under My files, then eInkPads, then Planners.

If the folder is there but the planner pages are blank, the calendar is probably not attached to that specific planner. Calendars are added per planner, so open that planner's Calendar Feeds tab, confirm the calendar is listed, check the Time Zone, then click Regenerate and Push.

One more thing worth checking: there is also a copy on your computer at Documents/einkpads/devices/[device-id]/planners/[planner-id]/[planner-id].pdf. If that file looks right, the problem is on the tablet side rather than in generation.

Connect reMarkable
https://www.calsync.support/learn/calsync/connect-remarkable

If it still is not showing after a restart, use the support form inside CalSync, the speech-bubble icon in the left sidebar labelled "Get Support". That is the best route because you can attach a photo of the tablet screen, and it arrives with your licence, version and device already attached. A picture of what you are seeing settles this in one message. If you would rather write an email, support@einkpads.com works too, or there is a contact form at www.einkpads.com.

Why is my calendar stuck in "waiting to be generated" so nothing pushes to my tablet?

It means the PDF has not been built yet. Saving a planner's settings does not generate it, that is a separate step, and the Push button stays greyed out until a generate finishes.

The status dot on the planner card tells you where you are:

1. Amber, "Waiting to be generated" means no PDF exists yet, so there is nothing to send.
2. Green, "Ready to push" means the PDF is built and you can send it to your tablet.

So click Generate on the planner card itself. When the dot turns green, Push becomes available.

If you click Generate and it stays amber, note any error that appears and make sure you are on the current build, since older versions had generation problems that are fixed now. Latest is at https://www.einkpads.io/download.

Worth watching someone do the whole first run through:

Create your first planner
https://www.calsync.support/learn/calsync/create-your-first-planner

How do I sync my tasks?

Task Markup is the feature you want. It prints your to-do list onto the planner pages, and your pen marks act on those tasks at the next sync. It is included on every paid plan.

1. Connect your platform first. In Settings, find the "Your todo lists" section. Todoist takes a personal API token from Todoist Settings under Integrations, Developer. Microsoft To Do and Google Tasks use a normal sign-in. CalDAV Tasks takes a server, username and app password, and works with Fastmail, Nextcloud, Synology and Zoho.
2. Open the planner you want tasks on and go to its Tasks tab.
3. Add the platform as a task source, then route each project or list to Top Three, the Tasks section, or off. More than one platform can feed a single planner.
4. Regenerate and Push.

On the pages, tasks print where their dates put them: due date on its day, overdue moves to today with a struck copy left behind, undated lives on today, completed prints checked on the day it was finished.

Pen marks: a check always means complete, on every platform. A dash moves the due date to the next day. On Microsoft To Do a dot sets In Progress and a circle sets Waiting On Others. On CalDAV an X is a real cancelled state. Where a platform has no matching state, the mark stays on the planner only, and nothing is ever deleted.

One habit that matters: close the planner on the tablet, the home screen is enough, before you sync. Tablets upload fresh ink lazily while a document is open, and that is the usual reason a checkmark seems not to have registered.

Two things worth flagging. If you do not see Microsoft To Do, Google Tasks or CalDAV buttons, update CalSync from einkpads.io, since those arrived in 1.7.1. And Apple Reminders is not supported, as Apple has no public API for it.

The walkthrough has audio and covers the setup end to end:
https://www.calsync.support/learn/calsync/task-markup

What mode do the desktop app and tablet need to be in for syncing to work?

I think you are asking what needs to be on or running for Pro syncing to work. Here is the state each piece has to be in.

YOUR PC: off, asleep, closed, it does not matter. That is the point of eP Cloud on Pro. Once you have connected a calendar from a planner's Sync tab, our servers do the fetching, rebuilding and delivery on a schedule.

CALSYNC THE APP: does not need to be open for cloud delivery. You only need it running for the non-cloud route, where the desktop app fetches your calendars itself and pushes to the tablet while it is open.

YOUR TABLET: needs to be on Wi-Fi and signed in to its own cloud account, because that is how the file arrives. reMarkable Cloud and Supernote Cloud go through your account with those companies, not ours. If you are on USB, direct Wi-Fi or BooxDrop instead, that stays on your own network and your computer has to be awake for it. Universal Mode just builds the file and leaves the transfer to you.

One habit worth keeping: close the planner on the tablet, back to the home screen, before a sync. Tablets upload fresh ink lazily while a document is open, and an open planner is the usual reason an update does not redraw or a pen mark does not come back.

eP Cloud Sync
https://www.calsync.support/learn/calsync/ep-cloud-sync

If you meant something else by status, say which screen you are looking at and I will be more specific.

Can I sync to more than one tablet?

Good news first: if both tablets are signed in to the same reMarkable account, you do not need two connections. reMarkable Cloud delivery goes to your account, not to a specific tablet, and every device signed in to that account pulls the same folder on its next sync. So one cloud connection in CalSync, one push, and the planner lands on both the Paper Pro and the Move.

The practical setup:

1. On each tablet, confirm it is signed in to the same reMarkable account and syncing.
2. In CalSync, connect once over reMarkable Cloud: Connect screen, pick reMarkable, Cloud tab, "Get a one-time code," sign in at my.remarkable.com, paste the 8 character code, Connect.
3. Regenerate and Push your planner, then let each tablet sync. If the eInkPads folder does not appear on one of them the first time, use the Restart Tablet button in CalSync (the power icon in the left nav) for that device.
4. Turn on "Automatically push updated planners to your device" in Settings, Calendar Settings, so calendar changes keep flowing without you doing it by hand.

Connect reMarkable
https://www.calsync.support/learn/calsync/connect-remarkable

Where I would be careful is Task Markup pen write-back with two tablets. Checkmarks are read back off the tablet CalSync is connected to, and I do not have anything in front of me that says how CalSync behaves when the same planner is marked up on two devices sharing one cloud account. Rather than guess, pick one tablet as the one you write tasks on, and close the planner on it (home screen is enough) before each sync so the ink has uploaded.

Task Markup
https://www.calsync.support/learn/calsync/task-markup

If you want a definite answer on the two-tablet write-back question, send it through the support form inside CalSync, the speech-bubble icon in the left sidebar labelled "Get Support." That is the best route because you can attach a screenshot, and it arrives with your licence, version and device details already on it, so nobody has to ask. If you would rather email, support@einkpads.com works, or the contact form at www.einkpads.com.

What does "ready to push" mean?

"Ready to push" is not telling you something has changed. It just means a PDF has been built and is sitting there ready to send. It stays green from then on, whether your calendar moved an inch or not. Think of it as "a file exists" rather than "you have updates waiting."

So it will keep showing green even on a quiet week, and pushing again is harmless, it just resends the current build.

On the Pro side, two different things get called syncing and it is worth separating them:

1. eP Cloud, the Pro and Business one. You connect a calendar from a planner's Sync tab and our servers fetch your events, rebuild the planner and deliver it on a schedule, with your computer asleep or closed. That is the hands-off one.

2. Scheduled auto push from the desktop app, in Settings, Calendar Settings. That exists on every plan, but it only runs while CalSync is open on your computer. Basic is capped at once every 24 hours, Pro unlocks 15 minutes, 30 minutes, hourly, 6 hours and 12 hours.

Either way the planner card in the desktop app keeps reporting the local file's state, which is why the green dot sits there looking like it wants attention. It does not.

eP Cloud Sync
https://www.calsync.support/learn/calsync/ep-cloud-sync

Why aren't my Outlook tasks and flagged emails updating?

Sorry, that one is fiddly. Let me split it, because "not syncing" usually means one of two different things.

If your Outlook tasks are not appearing on the planner pages:

1. Check you are on CalSync 1.7.1 or later. Microsoft To Do support arrived in 1.7.1, so older builds have no button for it. Update from einkpads.io if needed.
2. In Settings, under "Your todo lists," confirm Microsoft To Do is connected and signed in.
3. Open the planner's Tasks tab and add Microsoft To Do as a task source, then route each list to Top Three, the Tasks section, or off. A list left off will not print anything.
4. Regenerate and Push.

Remember where tasks land: a task prints on its due date's page, an overdue one moves to today with a struck copy left on the original day, an undated one lives on today, and a completed one prints checked on the day it was completed.

If your pen marks are not coming back:

1. Close the planner on the tablet before you sync. Home screen is enough. Tablets upload fresh ink lazily while a document is open, so an open planner is the single most common reason a checkmark "only syncs sometimes."
2. On reMarkable, pen write-back works over reMarkable Cloud today. Over a Direct USB or Wi-Fi connection it is arriving in 1.7.3, so until then connect over Cloud if you want marks read back. On Supernote and BOOX, write-back is not supported yet.
3. Check the mark matches a real state. A check always completes. A dash pushes the due date to the next day. On Microsoft To Do a dot sets In Progress and a circle sets Waiting On Others. Anything else records on the planner only.

Also worth knowing: tasks in an Outlook calendar feed are not the same thing as Microsoft To Do. Task Markup reads To Do, not published calendar events.

Task Markup walkthrough, with audio:
https://www.calsync.support/learn/calsync/task-markup

If it still misbehaves after that, use the speech-bubble "Get Support" icon in the CalSync sidebar. It is the only route that takes a screenshot, and a photo of the planner page with your marks on it settles this in one message. Otherwise support@einkpads.com works, or the contact form at www.einkpads.com.

Why are my handwritten notes gone after regenerating my planner?

Short version: a sync should not cost you any handwriting. When CalSync updates a planner it swaps the underlying pages and leaves your ink and any pinned or favorited pages in place, so you can keep writing across updates.

The one habit that matters is closing the planner on the tablet before you sync. Back to the home screen is enough. Tablets upload fresh ink lazily while a document is open, so marks you made moments ago may not have been sent yet, and an update pushed to an open document will not redraw on screen either. That is the usual reason writing looks "missing" right after a sync. Close it, give it a few seconds on Wi-Fi, then sync, and the ink that had not uploaded gets picked up.

On actually recovering notes: CalSync does not keep a copy of your handwriting, so there is nothing we can restore from our side. If your tablet syncs to reMarkable Cloud or Supernote Cloud, whatever recovery exists is through that account with them, not through us.

If something has genuinely gone missing, send it to us through the in-app form rather than email. It is the speech-bubble icon in the left sidebar of CalSync, labelled "Get Support" when you hover it. That route is the one that takes screenshots, and a photo of the page on the tablet settles in one message what otherwise takes four. It also arrives with your licence, version and device already attached.

Regenerating Your Planner
https://www.calsync.support/learn/calsync/regenerating-your-planner

Does syncing work when my tablet is asleep or the folio cover is closed?

Quite likely, yes, though I want to be straight about which half I can confirm.

The part I can confirm: eP Cloud delivers to your reMarkable or Supernote cloud account on its schedule whether or not the tablet is awake. That side keeps working. The tablet then has to pull the file down on its own next sync, and that needs it awake and on Wi-Fi. A tablet sitting closed and asleep all weekend will not have done that, so the planner would be waiting in the cloud rather than lost.

The part I will not guess at: exactly how often your model wakes itself to sync while the cover is shut. That is the tablet's own behavior and it varies by model and firmware, so I do not want to state a rule you would then plan around.

What to do now:

1. Open the cover, unlock it, and leave it on Wi-Fi for a minute or two. The planner should come down on its own.
2. If it does not, check epcalsync.com. Sign in with the one-time code and open the planner. It shows when each planner was last delivered and the reason if a delivery failed, so you can tell in one look whether the problem was our delivery or the tablet not collecting.
3. If the delivery itself failed, push a fresh copy from that same page.

One thing worth ruling out while you are there: if the planner was left open on the tablet screen rather than closed to the home screen, the tablet will often keep showing the old rendered page even after the new file arrives. Close it back to home, then reopen.

If the page shows deliveries went out fine and the tablet still has nothing after a few minutes on Wi-Fi, that one is worth a ticket. Use the speech-bubble icon in CalSync's left sidebar, "Get Support" when you hover it, because you can attach a photo of the tablet screen and it arrives with your licence, version and device already on it. There is also support@einkpads.com if you would rather write, or the contact form at www.einkpads.com.

What is the difference between sync and regenerate?

Regenerate rebuilds the planner PDF on your computer. It pulls the latest events from the calendars attached to that planner, applies whatever settings the planner currently has (style, theme, year, time zone, task sources), and writes a fresh file. It does not send anything to the tablet on its own. That is the separate Push step.

A few things worth knowing:

1. Saving planner settings does not build the PDF. Until a generate has finished, the planner card sits amber at "Waiting to be generated" and Push stays greyed out. Once it turns green, "Ready to push," you can send it.
2. Regenerating does not erase your handwriting. When the updated planner lands on the tablet, CalSync swaps the underlying pages and your ink and pinned pages stay put.
3. If events look wrong or missing, Regenerate is the fix after you have corrected the feed or the time zone. New calendar data only reaches the tablet through a regenerate plus a push.
4. The copy on your computer lives in Documents/einkpads/devices/[device-id]/planners/[planner-id]/[planner-id].pdf, which is handy for checking what was actually built.

Regenerating Your Planner
https://www.calsync.support/learn/calsync/regenerating-your-planner

One correction to my last message: I gave you a Learning Center link for eP Cloud that I should not have, it is not one I can verify. The plan comparison at www.einkpads.io/pro is the reliable place for what eP Cloud covers. Sorry about that.

Do tasks I check off in my planner sync back to Outlook, and when?

Two directions here, and they both happen at sync time rather than continuously.

One small correction first: task marks never go to your calendar. CalSync only ever reads calendars, it never writes to them. Pen marks act on your to-do platform instead (Todoist, Microsoft To Do, Google Tasks or CalDAV Tasks).

How the timing works:

1. Marks you make with the pen are read the next time a sync runs. That is either when you click Regenerate and Push yourself, or when a scheduled auto push fires.
2. Changes you make in the task app itself flow the other way and appear on the next generated planner, same schedule.
3. Scheduled auto push lives in Settings, Calendar Settings, under "Automatically push updated planners to your device," with a Frequency dropdown. Basic is capped at every 24 hours. Pro unlocks 15 minutes, 30 minutes, hourly, 6 hours and 12 hours. On Pro, eP Cloud can run that schedule server side with your computer off.

The habit that decides whether it works: close the planner on the tablet, the home screen is enough, before you sync. Tablets upload fresh ink lazily while a document is open, so an open planner is the usual reason a checkmark "only syncs sometimes." Give it a few seconds on Wi-Fi, then sync.

Each mark is acted on at most once, and erasing a mark before syncing cancels it, so nothing doubles up.

One thing worth checking on your setup: pen write-back needs CalSync to read handwriting back off the tablet. On reMarkable over reMarkable Cloud it works today. Over a direct USB or Wi-Fi connection it arrives in CalSync 1.7.3. Supernote and BOOX cannot send marks back yet, so on those you tick tasks off in the task app.

Task Markup
https://www.calsync.support/learn/calsync/task-markup

Getting started

How do I contact customer support?

Happy to hand you off.

1. In the app is the best route. In CalSync or Binder, click the speech-bubble icon in the left sidebar, labelled "Get Support" when you hover it. Use this one if you can, because it is the only route that takes screenshots and attachments, and it arrives with your licence, version and device already attached. A photo of the tablet screen settles in one message what otherwise takes four.

2. support@einkpads.com, if you would rather write an email.

3. www.einkpads.com, where the contact form lives, if neither of those works for you.

If you tell me what is going wrong, I may be able to sort it here and save you the wait.

Where do I find CalSync on my computer after installing it?

CalSync is a desktop app, so it lives on your computer, not on the tablet. Download it from www.einkpads.io, or use the direct links below, which always give you the current version:

Apple Silicon (M1 / M2 / M3 / M4)
https://www.einkpads.io/api/calsync/darwin/arm64/releases/latest

Intel Mac
https://www.einkpads.io/api/calsync/darwin/x64/releases/latest

Windows
https://www.einkpads.io/api/calsync/win32/releases/latest

Linux
https://www.einkpads.io/api/calsync/linux/x64/releases/latest

Not sure which Mac you have: Apple menu, then About This Mac. If it says Chip with an Apple M name, take the Apple Silicon one. If it says Processor with an Intel name, take the Intel one.

If you have not bought a licence yet, purchases happen at www.einkpads.com. If you already have one, install the app, open it, and under "Authorize this computer" enter the email you bought with and your licence key, both of which are in your purchase email.

Download and activate walkthrough
https://www.calsync.support/learn/calsync/download-and-activate

Once it is activated, connect the reMarkable from the Connect screen:
https://www.calsync.support/learn/calsync/connect-remarkable

Is there a mobile app?

Right, so it is epcalsync.com in your phone browser.

That sign-in is passwordless by design: you enter your account email and we email you a one-time code. What should not happen is being asked for a new code on every visit. Once you are in, that browser should remember you.

Three things to check on the phone:

1. Make sure you are not in a private or incognito tab. Those discard the session the moment you close the tab, so every visit starts fresh.

2. Check your browser is not set to clear cookies or site data when you close it. Some phone browsers and content blockers do this by default.

3. Use the same browser each time. If you scan the QR code on your planner with the camera it may open in a different browser than the one you signed in with, and that one has no session.

A tip either way: scanning the QR code on a planner page takes you straight to that planner, so you skip the list even when you do have to sign in.

If you have ruled all three out and it still asks for a code every time, that is worth reporting. The support form inside CalSync is the best route, the speech-bubble icon in the left sidebar, labelled "Get Support" when you hover it, because you can attach a screenshot of the sign-in screen and it arrives with your licence and version already on it. Email to support@einkpads.com also works if you prefer.

What is CalSync?

Happy to help, though I need a bit more to go on. "How to CalSync" could mean a few different things, so here is the short version of the whole arc, and tell me which step you are stuck on.

1. Install and activate. Download CalSync, open it, and under "Authorize this computer" enter the email you bought with and your licence key.
2. Connect your tablet. On the Connect screen pick your device first, then the connection method. For reMarkable the easiest is reMarkable Cloud, which is a one-time code and no cables. Supernote uses Wi-Fi and Cloud sign-in. BOOX and anything else uses Universal Mode.
3. Create a planner. Go to Planners, click New Planner, set the name, year, device, type, theme and time format on the General Settings tab.
4. Add your calendars. Open that planner's Calendar Feeds tab and connect Google, Outlook, iCloud or CalDAV, or paste an ICS link. Calendars are added per planner. Set the planner Time Zone while you are there.
5. Generate, then push. On the planner card click Generate, wait for the status dot to turn green, then Push to device. Saving alone does not build the PDF.

Getting set up end to end:
https://www.calsync.support/learn/calsync/download-and-activate

Your first planner:
https://www.calsync.support/learn/calsync/create-your-first-planner

Tell me which tablet you have and where you are in that list and I will get more specific.

What is the difference between CalSync and Binder?

Two different jobs, and it's easy to mix them up because they both live on your computer and both talk to your tablet.

CalSync builds a planner. It reads your calendars (Google, Outlook, iCloud, CalDAV or a published .ics link), turns them into a navigable PDF planner with tap-to-jump navigation, and pushes that file to your tablet. You use it to see your year, your weeks and your days on the device, and with Task Markup it can print your to-do list on the pages too.

Binder installs templates, covers and sleep screens onto an e-ink tablet. It is not a calendar tool. It puts PNG templates onto a reMarkable so they show up natively in the template picker when you create or edit a notebook.

The short version: CalSync is for calendars and planners, Binder is for the templates behind your notebook pages. Plenty of people run both, they don't overlap.

One thing worth knowing if you're looking at Binder: templates are PNG files and need Binder to install them, but PDF planners and documents do not. Those go across with reMarkable's own app.

Both are on www.einkpads.io if you want to download and compare, and purchases happen at www.einkpads.com.

How do I download and install updates?

CalSync has a built-in updater, so most of the time it handles itself: it downloads and installs new versions in the background, and you pick them up the next time you fully close and reopen the app. That last part matters, a restart is what actually lands the update.

If you want to be certain you are current, reinstall over the top with the latest build. It keeps your planners and your activation, and the links below always point at the newest release.

CalSync
Apple Silicon (M1 / M2 / M3 / M4): https://www.einkpads.io/api/calsync/darwin/arm64/releases/latest
Intel Mac: https://www.einkpads.io/api/calsync/darwin/x64/releases/latest
Windows: https://www.einkpads.io/api/calsync/win32/releases/latest
Linux: https://www.einkpads.io/api/calsync/linux/x64/releases/latest

Binder
Apple Silicon: https://www.einkpads.io/api/binder/darwin/arm64/releases/latest
Intel Mac: https://www.einkpads.io/api/binder/darwin/x64/releases/latest
Windows: https://www.einkpads.io/api/binder/win32/releases/latest

Once it is installed, open the app and check the version shown, then confirm your license still reads correctly on the activation screen.

Download and Activate CalSync
https://www.calsync.support/learn/calsync/download-and-activate

If you were chasing a specific problem with the update, tell me what it was doing and I will tell you whether the newest build fixes it.

Can I open the learning centre in a separate tab without leaving the app?

A few practical ways to keep the steps in front of you while you work in CalSync:

1. Copy the steps out of this chat and paste them somewhere that stays visible: a notes app, a text file, or a browser tab you can flip to. Then resize the CalSync window so it sits beside it rather than fullscreen.
2. Print the steps, or save them as a PDF, if you would rather not juggle windows. On Windows that is Ctrl and P, on a Mac Command and P, then Save as PDF.
3. On a Mac you can also use Mission Control or split view to have CalSync on one side and the steps on the other. On Windows drag CalSync to one edge of the screen for snap layout, then put the steps in the other half.

If you are on macOS or Windows and want the exact split-screen keystrokes, tell me which one and I will give you those.

Worth saying: this chat itself does not persist as a saved document on your account, so if you want these steps later, copy or print them now.

What AI are you?

I am Penny, the support assistant for eInkPads. I am an AI, not a person, and I am not going to get into the technical details of what is running underneath.

If there is something about CalSync, Binder or your tablet you want sorted out, that I can help with. What are you working on?

Can you show me my previous question?

I do not have any record of earlier conversations. Each chat with me starts fresh, so I cannot pull up what was said last time or who you spoke with.

If you need someone to look up your previous ticket, a person can do that:

1. In the app. Open CalSync or Binder and click the speech bubble icon in the left sidebar, labelled "Get Support." This is the best route, because it is the only one that takes screenshots and attachments, and it arrives with your licence, version and device already attached. A photo of your tablet screen settles in one message what otherwise takes four.
2. support@einkpads.com, if you would rather write an email.
3. www.einkpads.com, where the contact form lives, if neither of those works.

If you tell me what the issue was, I can probably just pick it up from here.

Is the app available in other languages such as Spanish?

Claro, seguimos en español.

Cuéntame qué necesitas y te ayudo: en qué tableta estás (reMarkable, Supernote, BOOX u otra), qué producto usas (CalSync, Binder) y qué está pasando exactamente.

Un detalle útil de antemano: las lecciones del Learning Center están en inglés, pero puedo explicarte los pasos en español sin problema.

How do I use the setup wizard to download and activate the software?

Activation covers a few different failures, so here is the short triage while you get the wording to me.

1. Check you are in CalSync and not Binder. They install side by side and a search can launch the wrong one.
2. Use the email you purchased with and the License Key from that same purchase email, in the Authorize this computer panel.
3. If the key validates but everything stays locked, click the EP logo in the upper left corner to force a refresh, then quit CalSync fully and reopen it.
4. If it says the network is blocked or it cannot reach the server, that is usually security software or a VPN. Allow the CalSync app and add einkpads.io and api.keygen.sh as exceptions, and turn off HTTPS or web scanning for those two. Allowing alone is not enough, which is why the browser works and the app does not.
5. If it says you have too many devices, that is your plan's computer limit. Vault and Ad Hoc get 2, Pro 5, Business 10. Remove a machine you no longer use, or ask support to adjust it.

Here is someone walking through download and activation end to end.

Download and Activate
https://www.calsync.support/learn/calsync/download-and-activate

If none of that clears it, reply to your purchase email with the screenshot and the exact message. Licence and account corrections have to be made by a person on our side.

Hello?

Happy to. Tell me what you are running into and I will point you at the shortest path.

A few things it helps to know up front:

1. Which tablet you have (reMarkable, Supernote, BOOX, something else).
2. Which app you are in, CalSync or Binder.
3. What you were trying to do when it went wrong, and what you saw instead.

If you would rather hand it to a person, use the support form inside the app: the speech-bubble icon in the left sidebar, labelled "Get Support" when you hover it. That is the best route because you can attach a photo of the tablet screen, and it arrives with your licence, version and device already attached. You can also send a message to support@einkpads.com, or use the contact form at www.einkpads.com.

Planners and layouts

What does the QR code in the planner do?

Point your phone camera at it and it opens Year Insights for that planner, no app to install and nothing to type.

What you get there:

1. Events so far, scheduled hours, clear days and your fullest day.
2. Work and Life balance, with the raw counts printed underneath so you can see how it got there.
3. Room ahead: your next free evenings as tappable dates, the weekday that is most reliably open, and the longest clear run still to come.
4. Charts by day, week and year, plus what fills your time by category.
5. A Push to tablet button, so you can send a fresh copy without touching your computer.

Which code you scan matters. The one on a day page carries that day's date, so scanning Tuesday opens Tuesday. The one on the cover opens the whole year.

Two deliberate limits: it says "least scheduled" rather than "free", because an empty calendar is not the same as a free day, and it will not score a month you have not lived yet. Event titles are read in the moment to sort them into categories and are never stored.

If you would rather not scan, the same page is at epcalsync.com. Sign in with the one-time code we email you, open a planner, and choose Insights.

One thing worth knowing: Insights is part of Pro and Business. The QR code prints on every planner whatever your plan, but on Vault, Ad Hoc or Basic it lands on a page explaining that planner sync is a Pro feature, with a link to upgrade. The plan comparison is at www.einkpads.io/pro.

Planner Insights
https://www.calsync.support/learn/calsync/planner-insights

Can CalSync show my Todoist tasks in my planner and let me check them off with the pen?

Task Markup is the feature you want, and it is included on every paid plan. Two parts: connect the platform, then tell the planner what to print.

1. Open Settings and find the "Your todo lists" section. Connect your platform there. Todoist uses a personal API token, which you get from Todoist Settings under Integrations, Developer. Microsoft To Do and Google Tasks use a normal sign-in. CalDAV Tasks takes a server, username and app password, and works with Fastmail, Nextcloud, Synology and Zoho.
2. Open your planner and go to its Tasks tab.
3. Add the platform as a task source.
4. Route each project or list to Top Three, the Tasks section, or off. You can feed one planner from more than one platform.
5. Regenerate the planner and push it to your tablet.

Where tasks land: a task with a due date prints on that day's page, an overdue task moves to today with a struck copy left on the original day, an undated task lives on today, and a completed task prints checked on the day it was finished.

Once they are on the page, your pen works on them. A check always means complete, on every platform. A dash pushes the due date to the next day. On Microsoft To Do a dot sets In Progress and a circle sets Waiting On Others. On CalDAV an X becomes a real cancelled state. CalSync never deletes anything on any platform.

One habit that matters: close the planner on the tablet, the home screen is enough, before you sync. Tablets upload fresh ink lazily while a document is open, and that is the usual reason a checkmark seems not to have registered.

Two things worth knowing. Apple Reminders is not supported, since Apple moved it to CloudKit with no public API. And if you do not see buttons for Microsoft To Do, Google Tasks or CalDAV, update CalSync from einkpads.io, they arrived in 1.7.1.

There is a walkthrough with audio that shows the whole setup:

Task Markup
https://www.calsync.support/learn/calsync/task-markup

What options are available for task lists?

Happy to help, though "task" could mean a few things. If you mean Task Markup, the short version: CalSync prints tasks from Todoist, Microsoft To Do, Google Tasks or CalDAV Tasks onto your planner pages, and your pen marks act on those tasks at the next sync. A check completes the task, a dash pushes the due date to the next day. It is included on every paid plan. Apple Reminders is not supported.

Setup is two steps:

1. In Settings, under "Your todo lists," connect your platform. Todoist uses a personal API token, Microsoft and Google use a normal sign-in, CalDAV takes a server, username and app password.
2. In the planner's Tasks tab, add that platform as a source and route each project or list to Top Three, the Tasks section, or off.

One habit that matters: close the planner on the tablet before you sync, since tablets upload fresh ink lazily while a document is open. That is the usual reason a checkmark does not come through.

Task Markup
https://www.calsync.support/learn/calsync/task-markup

If you meant something else by "task," tell me what you are trying to do and I will point you at the right thing.

Can I make the fonts larger in my planner?

Fair complaint, and I don't want to guess at you here: I don't have a font size control in my material for CalSync planners. There's no setting I can point you to that says "font size," so I'm not going to invent a menu path.

What does change how dense the pages look is the planner itself. In the planner's General Settings tab you pick the Type, Theme and layout, and the live preview updates as you change them. Some styles pack more onto a page than others, so trying a different type or layout, then Regenerate and Push, is the practical lever you have today.

Planner Styles
https://www.calsync.support/learn/calsync/planner-styles

Planner Customization
https://www.calsync.support/learn/calsync/planner-customization

On the tablet side, the reMarkable's own PDF view lets you zoom in on a page, which helps for reading even if it isn't a real fix.

Since this is about legibility on a specific device, it's worth raising with the team directly, and a photo of the page will say more than any description. Use the in-app support form: the speech-bubble icon in the left sidebar of CalSync, labelled "Get Support" when you hover it. It's the only route that takes screenshots, and it arrives with your licence, version and device attached, so nobody has to ask. If you'd rather write, support@einkpads.com works, or the contact form at www.einkpads.com.

How do I set the times shown in my calendar?

Depends what you mean by "view", so let me cover the likely one and check.

If you mean the layout of the planner itself, that is a CalSync setting, not a tablet setting. Open Planners, click the planner, and on the General Settings tab change the Type and Theme. The live preview shows what you are getting. Then click Regenerate on the planner card and Push to device.

If you mean something on the tablet's own screen rather than the planner document, tell me what you are looking at and I will point you at the right place. The reMarkable Paper Pro Move's own interface settings are reMarkable's, not ours.

Creating and configuring a planner, start to finish:
https://www.calsync.support/learn/calsync/create-your-first-planner

Planner styles and layouts:
https://www.calsync.support/learn/calsync/planner-styles

How do I view a future year such as 2027 in my planner?

Fair enough, my mistake, scratch that theory. If the planner year and the event date both sit in 2026, the year is not the problem.

At this point the useful thing is to find out which half is failing: the building of the file, or the delivery of it. Two ways to do that, pick whichever is easier.

The quick one: build a fresh test planner. Planners, New Planner, name it Test, year 2026, then on its Calendar Feeds tab add your Apple calendar and set Europe/Amsterdam. Generate it, wait for the status dot on the card to turn green and say Ready to push, then Push. If the test planner has events and the original does not, the original planner's setup is at fault and we rebuild it. If the test is blank too, the feed is returning nothing useful and the problem is upstream of the tablet.

The other one: open the generated PDF on the Mac rather than the tablet. Instead of hunting in Finder, in CalSync note the planner and use the path Documents/einkpads/devices/[device-id]/planners/[planner-id]/[planner-id].pdf, or paste that folder path into Finder with Go, then Go to Folder. If the PDF is blank on the Mac, delivery is fine and generation is the issue. If it has your events, the file on the tablet is the wrong or stale copy.

One thing I should flag on the iCloud side. Signing in there needs an app-specific password created at account.apple.com, not your normal Apple ID password. If a regular password was used, the connection can look accepted and still bring back nothing.

Do the test planner, tell me whether it is blank as well, and if it is, I will hand this to support with your account email and everything you have already given me, because at that point it is not something you should be debugging further.

How do I get a planner onto my tablet?

Straightforward on a reMarkable 2, and you do not need Developer Mode for it.

1. Open CalSync and go to the Connect screen. Pick reMarkable, then open the Cloud tab.
2. Click "Get a one-time code." That opens my.remarkable.com, where you sign in and get an 8 character code.
3. Paste the code into CalSync and click Connect. The top of the app should then say Connected.
4. Go to Planners and click New Planner. On the General Settings tab set the Name, Year, Device, Type, Theme and Time format, watching the live preview.
5. Open the Calendar Feeds tab and add your calendar, and set the planner Time Zone while you are there. Calendars are attached per planner, so this step is what keeps the pages from coming out empty.
6. On the planner card click Generate. The status dot goes from amber "Waiting to be generated" to green "Ready to push." Push stays greyed out until that finishes.
7. Click Push to device. The planner lands in eInkPads > Planners under My files, and your tablet picks it up on its next sync.

If the folder does not appear the first time, click the Restart Tablet button in CalSync's left menu, the one shaped like a power button. reMarkable often will not show a brand new folder until the device has restarted once.

Connect reMarkable
https://www.calsync.support/learn/calsync/connect-remarkable

Create Your First Planner
https://www.calsync.support/learn/calsync/create-your-first-planner

How do I navigate back from a task page to the calendar in my planner?

From the tasks page the reliable move is the Today button, if that page carries one. Tap it and you land on the current day's page, which puts you back in the calendar flow, and from a day page the month and year links take you up a level.

What I cannot tell you honestly is whether your particular planner style prints a dedicated back link on the checklist page itself. That varies by planner type and theme, and I do not want to send you tapping at a spot that has nothing under it.

Two practical fallbacks in the meantime:

1. Use the reMarkable page thumbnail view, the pages icon at the top of the open document, and scroll back to the month or day page you want.

2. Favourite or pin the month page you use most, so it is one tap from the document menu.

If you can send a photo of the checklist page you are looking at, someone can tell you exactly which marks on that page are tappable. Use the Get Support form in the app, the speech-bubble icon in the left sidebar. It is the only route that takes screenshots, and it arrives with your planner style, version and device already attached.

Where do I choose where a task list appears in my planner?

That section is part of Task Markup, and it only appears from the versions that shipped it, so an older build simply will not show it. Todoist arrived in CalSync 1.7.0, and Microsoft To Do, Google Tasks and CalDAV Tasks came in 1.7.1.

Update the app and it should be there:

1. CalSync has a built-in updater, so let it update, or grab the current build directly.
2. Apple Silicon: https://www.einkpads.io/api/calsync/darwin/arm64/releases/latest
3. Intel Mac: https://www.einkpads.io/api/calsync/darwin/x64/releases/latest
4. Windows: https://www.einkpads.io/api/calsync/win32/releases/latest
5. Linux: https://www.einkpads.io/api/calsync/linux/x64/releases/latest
6. Reopen CalSync, go to Settings, and look for "Your todo lists."

Worth knowing: Task Markup is included on every paid plan, so this is not a plan limitation. Only the free trial keeps you on the sample calendar.

Once you see the section, you connect your platform there (Todoist uses a personal API token, Microsoft and Google use a normal sign-in, CalDAV takes a server, username and app password), then open the planner's Tasks tab to route each list.

There is also a Task Markup walkthrough with audio in the Learning Center, worth watching before you set it up.

If the section still is not there after updating, send a screenshot of your Settings screen through Help, then Contact Support in the app. That route takes attachments and arrives with your version and licence already attached, so a photo settles it in one message. If you would rather email, support@einkpads.com works, and there is a contact form at www.einkpads.com.

Where do I find the Task tab in the app?

The Tasks tab is not on the tablet at all, it lives in the CalSync desktop app. The tablet only ever shows the finished planner.

1. Open CalSync on your computer and go to Settings, then the "Your todo lists" section, and connect your task platform there (Todoist uses a personal API token, Microsoft To Do and Google Tasks use a normal sign-in, CalDAV takes server, username and app password).
2. Go to Planners and open the planner you want.
3. Click its Tasks tab, add the platform as a task source, then route each project or list to Top Three, the Tasks section, or off.
4. Regenerate and Push, and the tasks print on the day pages their dates call for.

If you do not see Microsoft To Do, Google Tasks or CalDAV buttons, update CalSync from einkpads.io. Those arrived in 1.7.1, Todoist in 1.7.0.

One caveat I want to be straight about: our support material covers reMarkable 2 and the Paper Pro line, and I do not have anything on the original reMarkable 1, so I cannot promise how it behaves, particularly for reading your pen marks back off the tablet. What I can tell you is that pen write-back on reMarkable works over reMarkable Cloud, and over a Direct USB or Wi-Fi connection it arrives in CalSync 1.7.3.

Task Markup
https://www.calsync.support/learn/calsync/task-markup

If you want a definite answer for the reMarkable 1 specifically, use the in-app support form, the speech-bubble icon in the left sidebar labelled "Get Support". It is the best route because you can attach a photo of the tablet screen, and it arrives with your licence, version and device already attached. Otherwise support@einkpads.com, or the contact form at www.einkpads.com.

Billing and plans

What features are included in CalSync Pro?

Here's what Pro adds, grouped by what actually changes day to day.

Your computer stops being part of it. This is eP Cloud, and it's the big one. You connect a calendar once from a planner's Sync tab, then our servers fetch your events, rebuild the planner and deliver it to your tablet on a schedule. Your laptop can be asleep, closed or packed away. iCloud, Google, Microsoft and CalDAV servers like Fastmail or Nextcloud all work this way. Pro includes 1 cloud planner and 150 cloud pushes a month. Business gets 5 and 750.

Your planner on your phone. Scan the QR code printed on any page and that planner opens on your phone. From there you can push a fresh copy to your tablet, or open Year Insights: events so far, scheduled hours, clear days, your fullest day, Work and Life balance, your next free evenings, and charts by day, week and year. You can also go to epcalsync.com in any browser and sign in with a one-time code we email you.

Five computers instead of two. Vault and Ad Hoc get 2, Pro gets 5, Business 10. These are computers running CalSync, not tablets. No limit on tablets.

Planner sync across those computers. Your planner setups, calendar feeds attached, sync between every computer signed in to the same account. One subscription covers all 5, you do not buy it twice.

Faster automatic pushes. Scheduled auto push exists on every plan, but Basic is capped at once every 24 hours. Pro unlocks 15 minutes, 30 minutes, hourly, 6 hours and 12 hours.

Ten calendar feeds, same as Vault and Ad Hoc. Business is unlimited.

Worth saying what is *not* Pro-only, because people assume it is: signing in directly to Google, Microsoft, iCloud and CalDAV works on every paid plan, as do unlimited summary pages, every planner style and layout, all the languages, tap-to-jump navigation and Task Markup. What Pro changes is not whether you can connect a calendar. It's whether our servers can use that connection while your computer is off.

And if you already own Vault, Pro sits on top of it. Cancel Pro later and your lifetime Vault licence is still there.

The full side-by-side comparison, with pricing, is at www.einkpads.io/pro. If you already own CalSync, you upgrade from inside the app rather than on either website.

How do I request a refund?

Short answer: we do not offer cancellations or refunds on digital products once they have been delivered, as set out in our Terms of Service. What we can do is issue store credit that you can put toward any future eInkPads purchase.

If store credit works for you, say the word and we will get it started.

One thing worth asking first, though: if something is not working the way you expected, there is a good chance it is fixable. Plan labels showing wrong, calendars not appearing, a planner stuck on "Waiting to be generated", connection trouble with a reMarkable or Supernote, these all have known fixes. Tell me what went wrong and I will have a go at it.

To request the credit or get a person on it, use the support form inside CalSync: the speech-bubble icon in the left sidebar, "Get Support" when you hover it. That one is best because you can attach a screenshot, and it arrives with your licence, version and device already attached, so nobody has to ask. If you would rather write an email, support@einkpads.com works, and there is a contact form at www.einkpads.com.

Why does my app still show my old plan after I paid for an upgrade?

That is annoying, and it is usually just the app showing a stale label rather than anything wrong with your purchase.

Two things to check first:

1. Look at the device allowance under the plan label. If it reads "out of 5 devices", and the badge in the bottom left corner of the app says PRO, your account is already Pro and only the label is out of date.
2. Quit CalSync completely, using Quit rather than closing the window, then open it again. The app caches the plan locally, so it needs a full restart to pull the updated one.

If after that full restart it still says Vault, or the allowance also reads "out of 2 devices", then the purchase did not get applied to the account and we need to correct it on our side.

For that, use the in-app support form: the speech-bubble icon in the left sidebar, labelled "Get Support" when you hover it. That is the best route here because it arrives with your licence, version and plan already attached, and you can attach a screenshot of the plan screen, which settles it in one message. If you would rather write in, support@einkpads.com works, or the contact form at www.einkpads.com.

How much does the Pro plan cost?

Since you already own Vault, the upgrade happens inside CalSync rather than on either website. Open the app and use the upgrade prompt there, and the current Pro price is shown at that point before you confirm anything.

If you want to compare what Pro adds before deciding, the plan comparison lives at www.einkpads.io/pro with the pricing listed there.

Worth knowing, in case it changes your mind either way: Pro sits on top of Vault rather than replacing it. If you ever cancel Pro, your lifetime Vault licence is still there.

The short version of what Pro adds is eP Cloud, which means our servers fetch your calendars, rebuild the planner and deliver it to your tablet while your computer is asleep or closed. Along with that come the phone QR page and Year Insights at epcalsync.com, 5 computers instead of 2, planner setups syncing across those computers, and faster auto push intervals than the Vault options you have now.

If the price page or the in-app prompt doesn't match what you're seeing, send a message through the support form in the app. It's the speech-bubble icon in the left sidebar, labelled "Get Support" when you hover it, and it's the best route because you can attach a screenshot of the screen you're looking at, and it arrives with your licence and version already attached.

Can I upgrade to a higher plan by paying the difference?

Upgrading happens inside CalSync itself, not on the store. The upgrade prompts in the app, for example the gold dashed "Sync across devices (PRO)" button on the planner list or the note about faster sync intervals, lead to the upgrade. I do not have an exact menu path to give you beyond that, so if you cannot find it, the in-app support form will get you a direct answer quickly.

If you want to see what you are getting first, the plan comparison is at www.einkpads.io/pro.

Two things worth knowing:

1. Pro sits on top of Vault rather than replacing it. If you ever cancel Pro, your lifetime Vault licence is still there.
2. After the upgrade goes through, fully quit CalSync, using Quit rather than just closing the window, and reopen it. The app caches your plan locally, so the label and limits only refresh on a restart.

If it still shows Vault after a full restart, that is a provisioning gap on the account and support can correct it. Use the speech-bubble icon in the left sidebar of CalSync, labelled "Get Support", since that route carries your licence, version and device with it and lets you attach a screenshot of what the app is showing. Otherwise support@einkpads.com, or the contact form at www.einkpads.com.

Where in the app can I see that I am on the Pro plan?

I cannot see your account from here, so I can't tell you directly. You can check it yourself in the app though.

1. Open Settings and look at the plan label.
2. Look at the device allowance underneath it. "out of 5 devices" means Pro. "out of 2 devices" means Vault or Ad Hoc.
3. Check the badge in the bottom left corner of the app. If it says PRO, you are on Pro.

If the label and the device count disagree, for example the label says Basic but it reads out of 5 devices and the corner badge says PRO, then your account is Pro and the label is just stale. Quit CalSync completely, using Quit rather than closing the window, and open it again. It reads correctly after a restart.

If it still looks wrong after a full restart, that is an account question rather than an app question, and it needs your details, which do not belong here. Use the in-app support form: the speech-bubble icon in the left sidebar, labelled "Get Support" when you hover it. It is the best route because you can attach a photo of the screen, and it arrives with your licence, version and plan already on it, so nobody has to ask you for anything.

Why am I prompted to upgrade when connecting my calendar even though I already have a lifetime plan?

Short answer: no. Direct Google, Outlook and iCloud sign-in is included on every paid plan, Vault included. That PRO badge is a display bug in older builds, not a limit on your licence.

From CalSync 1.7.1 the calendar connect buttons work the same on all plans. Update the app and the badge disappears. If you connected a calendar earlier and it now shows a padlock, updating unlocks that too.

1. Download the current build for your machine:
- Apple Silicon: https://www.einkpads.io/api/calsync/darwin/arm64/releases/latest
- Intel Mac: https://www.einkpads.io/api/calsync/darwin/x64/releases/latest
- Windows: https://www.einkpads.io/api/calsync/win32/releases/latest
- Linux: https://www.einkpads.io/api/calsync/linux/x64/releases/latest
2. Install it over the top and reopen CalSync.
3. Open your planner's Calendar Feeds tab and click Google. It should take you straight to the normal Google sign in.

For the record, Vault includes 10 calendar feeds and unlimited summary pages. What Pro actually adds is eP Cloud, so our servers rebuild and deliver your planner while your computer is off, plus planner sync across computers and faster auto push intervals. None of that is needed just to connect Google.

Here is the walkthrough for connecting the account:

Connect Google, Outlook & iCloud
https://www.calsync.support/learn/calsync/connect-calendar-accounts

Do I need a subscription to connect a calendar and keep it updated?

Without Pro, your computer does the syncing instead of our servers. CalSync fetches your calendars itself and pushes the planner to your tablet while the app is running. Everything about connecting a calendar is the same: direct sign-in to Google, Outlook, iCloud and CalDAV is included on every paid plan.

How to set it up:

1. Connect your tablet on the Connect screen. For reMarkable the easiest route is the Cloud tab and a one-time code from my.remarkable.com.
2. Open your planner and go to its Calendar Feeds tab. Add your calendars there and set the planner Time Zone. Calendars are per planner, so each one can show a different set.
3. On the planner card click Regenerate, then Push to device.
4. To keep it updated without doing it by hand, go to Settings, then Calendar Settings, and turn on "Automatically push updated planners to your device." The Frequency dropdown appears once that toggle is on.

Two things to know about the automatic schedule. Basic is capped at once every 24 hours, while Vault and Ad Hoc can use the faster intervals. And because your machine is doing the work, CalSync has to be running and the computer awake for a scheduled push to happen. If the laptop is closed, the push waits until it is open again.

Also worth the habit: close the planner on the tablet, back to the home screen, before you sync. Tablets hold on to fresh ink and do not redraw an open document.

Where the auto-push settings live, with a walkthrough:
https://www.calsync.support/learn/calsync/planner-customization

Adding your calendar feed:
https://www.calsync.support/learn/calsync/google-calendar

Do you offer any discount codes?

Not something I can confirm either way. Discounts and promotions aren't something I have visibility into, and I won't guess at a programme that may not exist.

Two places to check. The store at www.einkpads.com shows any pricing or offers currently running. And for a question like this, a person is the right answer, since it's an account and purchase matter rather than a product one.

Use the support form inside CalSync or Binder, the speech-bubble icon in the left sidebar, labelled "Get Support" when you hover it. It arrives with your licence and version attached, and it's the only route that takes screenshots if you need to show proof of service. Otherwise support@einkpads.com, or the contact form at www.einkpads.com.

How do I cancel my subscription?

Ongoing billing is something our team has to handle on the account itself, so this one needs a person rather than a setting in the app.

The quickest way to reach them:

1. Open CalSync (or Binder) and click the speech-bubble icon in the left sidebar, labelled "Get Support" when you hover it. This is the best route, because it is the only one that takes screenshots and attachments, and it arrives with your licence, version and device already attached, so nobody has to ask you for those details.
2. If you would rather write an email, send a message to support@einkpads.com.
3. If neither works, the contact form is at www.einkpads.com.

Two things worth knowing before you write in. Per our Terms of Service we do not offer refunds on digital products once they have been delivered, but we do offer store credit that can be used toward any future purchase, so say in your message if you would like that considered. And if you own a lifetime Vault licence underneath a Pro subscription, stopping Pro does not touch Vault, that licence stays yours.

I would avoid putting account details in this chat, since these conversations can end up published. The support ticket is the right place for them.

Connecting a tablet

Which devices are supported?

Yes, the reMarkable 2 is fully supported, and it is the easier of the reMarkable models to set up because it does not need Developer Mode.

You have two ways to connect:

1. reMarkable Cloud. On the Connect screen pick reMarkable, open the Cloud tab, click "Get a one-time code," sign in at my.remarkable.com, then paste the 8 character code into CalSync and click Connect. No cable needed.

2. Direct over USB or Wi-Fi. On the tablet turn on Settings > Storage > USB web interface, then in CalSync choose the Direct connection and enter your device password from Settings > Help > Copyright and licenses. USB is the most reliable. On Windows you may need to allow SSH on port 22 through the firewall.

Either way, planners land in eInkPads > Planners under My files, and you may need to restart the tablet once the first time for the folder to appear. There is a Restart button in CalSync for that.

Connect reMarkable
https://www.calsync.support/learn/calsync/connect-remarkable

Which reMarkable models need Developer Mode?

Developer Mode is needed on the Paper Pro family: Paper Pro, Paper Pro Move and Pure. On those devices the device password and connection details are not available at all until it is enabled, and Binder needs both to connect. A reMarkable 2 does not need it.

Once Developer Mode is on:

1. On the tablet, open Settings.
2. Go to Help.
3. Open Copyright and licenses.
4. Under the GPLv3 Compliance section you will find your device password and the available IP addresses.

Then in Binder or CalSync enter:

- IP address: 10.11.99.1 over USB, or the Wi-Fi IP shown on that same screen.
- Password: the device password from GPLv3 Compliance.

USB is the more reliable of the two, so start there if you can. One thing to know before you flip the switch: enabling Developer Mode wipes the device, so sync your notebooks to the reMarkable cloud first.

Worth asking whether you need it at all. If you only want planners on the tablet, you can skip Developer Mode entirely with CalSync by connecting over reMarkable Cloud: on the Connect screen pick reMarkable, open the Cloud tab, click "Get a one-time code," sign in at my.remarkable.com, and paste the 8 character code in. Developer Mode is only required for a direct USB or Wi-Fi connection, the Daily Event Carousel sleep screen, planners filed at the very top level of "My files," and Binder template installs.

Connect reMarkable
https://www.calsync.support/learn/calsync/connect-remarkable

If it still will not connect, tell me your tablet model, whether you are on Windows, macOS or Linux, and USB or Wi-Fi, and we will work through it.

Where is the connect screen in the app?

That FAQ link I gave was also one I made up, not something in our material. Twice now. Ignore both and go by what I write out here.

On the "Connected" wording: that is the status text at the top of the CalSync window, next to the tablet restart button, the one that looks like a power icon. If you are not in Universal Mode and a device is selected, that area is where CalSync tells you whether it can currently reach the tablet. I do not want to describe it more precisely than that because I would be guessing at the layout of your build.

Now, Vault on Windows. Vault does include the faster push intervals, so this should just be a setting:

1. Open Settings.
2. Go to Calendar Settings.
3. Turn on "Automatically push updated planners to your device."
4. A "Frequency" dropdown appears directly below it. Pick your interval.

Two things about Vault specifically, so nothing surprises you later.

Auto push runs from your PC, so CalSync has to be open and the machine awake for it to fire. Server-side delivery with the computer off is eP Cloud, which is Pro and Business only.

And if you see a gold dashed "Sync across devices (PRO)" button in the planner list, that is a different feature, keeping planner setups in step across multiple computers. It is not the auto push you are after, and it is normal for it to be locked on Vault.

Real walkthrough, this one is from our material:

Planner customization and sync on interval
https://www.calsync.support/learn/calsync/planner-customization

If the toggle is already on and it still is not pushing, tell me how the PC connects to the tablet, reMarkable Cloud or direct over USB or Wi-Fi, and we will go from there.

Can enabling Developer Mode damage my reMarkable?

Straight answer: our support material does not cover what can go wrong in Developer Mode. It only documents that Paper Pro requires it before a direct USB or Wi-Fi connection will work, and before the device password appears under Settings, Help, Copyright and licenses. So I am not going to make promises about warranty, stability or data on reMarkable's behalf.

The authoritative source is reMarkable's own Developer Mode documentation on their developer site. It is their toggle and their terms, and it is the only place that will tell you honestly what you are accepting. Read that before you enable it.

What I can say from our side:

1. Turning it on wipes the device, so sync everything to the reMarkable cloud first and confirm it is there.
2. Turning it back off wipes it again, so the same backup step applies in reverse.
3. Developer Mode gives root access to the tablet. That is the point of it, and it is also the risk: what goes wrong is usually something installed or changed at that level, not the mode sitting idle. Binder uses it only to place template files, which is a narrow use.
4. Whether it affects your warranty or support with reMarkable is their call, not ours, and their documentation is where that is stated.

If it is planners rather than templates you are after, you can avoid the question entirely by connecting CalSync over reMarkable Cloud with a one-time code. No cable, no Developer Mode.

Connect reMarkable
https://www.calsync.support/learn/calsync/connect-remarkable

If you want a person to weigh in with your exact model and firmware in front of them, use Help then Contact Support inside Binder. That route is best because you can attach a photo of the tablet screen, and it arrives with your licence, version and device already attached. Otherwise support@einkpads.com, or the contact form at www.einkpads.com.

How do I set up a direct Wi-Fi connection to my reMarkable tablet?

Two places, and they are the same setting.

1. The Connect screen is the main one. Pick reMarkable, choose the Direct connection rather than Cloud, and it asks for the IP address and the Device Password. The Wi-Fi IP from the tablet goes in the IP address field, the password from GPLv3 Compliance goes in the other.

2. The field you already found in Settings, in your reMarkable's connection section, is the same value. If you have already entered it there, you do not need to type it twice.

So: Connect screen, reMarkable, Direct, Wi-Fi IP plus device password, then Connect. The top of the app should read Connected.

If it sits there and times out, tell me whether you are on Windows or macOS and which tablet model, and we will work through it. On Windows the first suspect is SSH on port 22 being blocked by the firewall.

Connect your reMarkable
https://www.calsync.support/learn/calsync/connect-remarkable

How do I add a device in the app?

Short version: tablets are not what your licence counts, so a second reMarkable costs you nothing. The device slots on your plan are computers running CalSync, and there is no limit on how many tablets you own.

Adding it is the same path as the first one: go to the Connect screen, pick reMarkable, then choose how to connect. Cloud is the easiest, open the Cloud tab, click "Get a one-time code," sign in at my.remarkable.com and paste the 8 character code into CalSync. Direct USB or Wi-Fi needs the device password, and Developer Mode first if it is a Paper Pro.

Connect reMarkable
https://www.calsync.support/learn/calsync/connect-remarkable

What I do not want to guess at is how CalSync holds two reMarkables at once, whether it keeps both profiles side by side so you can push the same planner to each, or whether connecting the second one takes the place of the first. That detail is not in my material and it matters for how you set it up, so it is worth asking the team directly.

The fastest route is the support form inside CalSync, the speech-bubble icon in the left sidebar, labelled "Get Support" when you hover it. It is the only one that takes screenshots, and it arrives with your licence, version and device already attached, so a picture of your Connect screen settles in one message what otherwise takes four. If you would rather write an email, support@einkpads.com works, and there is a contact form at www.einkpads.com if neither suits.

I have finished the setup steps, what do I do next?

Good, so you're likely on a Paper Pro and the direct connection path is the right one. A few things to pin down, because Developer Mode being on doesn't by itself mean CalSync still has the link.

1. Look at the top of the CalSync window. Does it say "Connected"? If not, that alone explains both the dead Restart button and the planner not updating.
2. If it's not connected, go to the Connect screen, pick reMarkable, choose Direct, and enter the IP and device password. On the tablet those are under Settings, then Help, then Copyright and licenses, in the GPLv3 Compliance section. Over USB the IP is usually 10.11.99.1.
3. On Windows, SSH over port 22 has to be allowed through the firewall or the direct connection silently fails. On a Mac, make sure it's a data cable and not charge-only, and if macOS asked to allow the accessory, allow it.

Once it says Connected, Regenerate, wait for the green "Ready to push" dot, then Push with the planner closed on the tablet.

And you can always restart the tablet without CalSync: hold the power button on the top edge until the shutdown screen appears, confirm, then power it back on.

Connect reMarkable
https://www.calsync.support/learn/calsync/connect-remarkable

Tell me whether CalSync says Connected, and whether you're on Windows or macOS, and I'll take the next step with you. If it's easier to show me, use the Get Support form in the app, the speech-bubble icon in the left sidebar, since that's the one route where you can attach a photo of the CalSync header and the tablet screen, and it arrives with your version and device already attached.

What does "reMarkable Cloud Internet Sync" shown at the top of the app window mean?

That is the cause. The carousel needs a direct connection to the tablet, and a cloud connection cannot do it. "Connected" just means the cloud link is good.

Good news on a reMarkable 2: you do not need Developer Mode, so switching is straightforward.

1. On the tablet, open Settings, then Storage, and turn on the USB web interface.
2. Get your device password from the tablet: Settings, then Help, then About, then Copyrights and licenses.
3. Plug the tablet in with a data USB cable, not a charge-only one. On a Mac, if you are asked to allow the accessory to connect, click Allow.
4. In CalSync go to the Connect screen, pick reMarkable, choose the Direct connection, and enter 10.11.99.1 with that device password. Wi-Fi works too if both are on the same network, use the IP shown on that same screen. On Windows, allow SSH on port 22 through the firewall.
5. Once it says Connected on the direct link, go back to Settings, Daily Event Carousel, enable it, then Regenerate and Push.

One thing to know: the carousel only refreshes when the planner is generated or synced, and over USB that means the computer has to be plugged in for it to update. Turn on auto push in Settings so it refreshes each time you are connected.

Connect reMarkable
https://www.calsync.support/learn/calsync/connect-remarkable

Today Event Carousel
https://www.calsync.support/learn/calsync/today-event-carousel

Can I limit access to USB in some way?

Short answer: yes, if you have a reMarkable. CalSync has a Direct connection that runs over a USB cable, no cloud account involved.

How to set it up:

1. On the tablet, turn on the USB web interface: Settings > Storage. On a Paper Pro, Paper Pro Move or Pure you enable Developer Mode instead, and note that enabling it wipes the device, so back up first.
2. Get your Device Password from the tablet: Settings > Help > Copyright and licenses, under GPLv3 Compliance.
3. In CalSync, on the Connect screen pick reMarkable, choose Direct, enter IP address 10.11.99.1 and that device password.
4. Use a data USB cable, not a charge-only one. On a Mac, click Allow if macOS asks about the accessory. On Windows, allow SSH (port 22) through the firewall.

Two things worth knowing. Pen write-back for Task Markup over a Direct connection is arriving in CalSync 1.7.3, so on earlier versions marks read back only over reMarkable Cloud. Delivery over USB works on any version.

If you have a Supernote, that one connects over Wi-Fi and Supernote Cloud, not USB. For a BOOX or anything else, Universal Mode builds the PDF on your computer and you copy it across by USB yourself, which is USB-only in practice.

reMarkable connection walkthrough
https://www.calsync.support/learn/calsync/connect-remarkable

What is the known IP setting in the app?

For a direct connection to a reMarkable, that field takes one of two values:

1. Over USB, enter 10.11.99.1. That is the same for every reMarkable and it is the more reliable of the two, so start here if you have the cable.
2. Over Wi-Fi, enter the Wi-Fi IP address your tablet reports, something like 192.168.x.x. Your computer and the tablet have to be on the same network.

You find the Wi-Fi IP, and the device password that goes in the field next to it, on the tablet itself:

1. Open Settings.
2. Go to Help.
3. Open Copyright and licenses.
4. Look under the GPLv3 Compliance section. The device password and the available IP addresses are both listed there.

Two things that trip people up. On a reMarkable Paper Pro, Paper Pro Move or Pure, Developer Mode has to be enabled before that password and those addresses appear at all, and enabling it wipes the tablet, so sync your notebooks first. On a reMarkable 2 you do not need Developer Mode, just turn on the USB web interface in Settings, Storage. And on Windows, allow SSH on port 22 through the firewall or the connection will time out.

If this is CalSync and you only want planners on the tablet, you can skip the IP and password entirely by connecting over reMarkable Cloud with a one-time code.

Connect your reMarkable
https://www.calsync.support/learn/calsync/connect-remarkable

Tell me which tablet and which app you are in, plus USB or Wi-Fi, if it still will not connect.

Calendars and feeds

How do I get my calendar onto my tablet?

That is exactly what CalSync is for, and the path is short. Here is the whole thing end to end.

1. In CalSync, go to the Connect screen, pick reMarkable, and open the Cloud tab. Click "Get a one-time code," sign in at my.remarkable.com, then paste the 8 character code into CalSync and click Connect. No cable, no Developer Mode.

2. Go to Planners and click New Planner. On the General Settings tab set the Name, Year, Device, Type, Theme and Time format. The preview updates as you go.

3. Open that planner's Calendar Feeds tab and click Google to sign in directly. Direct Google sign-in is included on every paid plan, so if you see a PRO badge on that button you are on a version older than 1.7.1 and just need to update the app. Set the planner Time Zone on that same tab, otherwise event times come out shifted.

4. Back on the planner card, click Generate. The status dot goes from amber to green, then Push to device becomes available.

5. If the eInkPads folder does not appear on the tablet the first time, use the Restart Tablet button in CalSync's left sidebar. reMarkable does not always show a new folder until the device has restarted once.

After that, turn on "Automatically push updated planners to your device" in Settings, Calendar Settings, and it keeps itself current.

Connect your reMarkable
https://www.calsync.support/learn/calsync/connect-remarkable

Connect Google, Outlook and iCloud
https://www.calsync.support/learn/calsync/connect-calendar-accounts

How do I copy my existing planner and settings to create one for the next year?

A planner in CalSync is built for one specific year. When you create it, Year is one of the fields on the General Settings tab, and the pages it generates cover that year only. It will not roll itself forward into the next one.

So the pattern is:

1. Your calendar connection is not the per-year part. Calendar feeds are added per planner, on that planner's Calendar Feeds tab, and the feed itself keeps pulling whatever is in your calendar.
2. Events only print if they fall inside the planner's year. Something in 2027 will not appear on a 2026 planner.
3. When the next year comes around, create a new planner, set the Year, and add your calendar feeds to it.

Within its own year, a planner keeps updating on its own. Regenerate and Push, or turn on scheduled auto push in Settings, and new or changed events flow through without you rebuilding anything.

What I cannot tell you from our material is whether there is any automatic rollover that creates next year's planner for you, so I would not count on it.

Creating Your First Planner
https://www.calsync.support/learn/calsync/create-your-first-planner

Can I duplicate a calendar?

Got it, that is a new planner rather than a copy. CalSync does not have a duplicate button, so you rebuild the same setup for the new year, which takes a minute.

1. Go to Planners and click New Planner.
2. On the General Settings tab set the Year to 2027, and match the Name, Device, Type, Theme and Time format you used for 2026. The live preview shows you what you are getting.
3. Open the Calendar Feeds tab and add the same calendars. If you saved them earlier you can pick them from your saved calendars rather than pasting the links again, and set the planner Time Zone while you are there.
4. Click Generate on the planner card, wait for the dot to turn green, then Push to device.

Your 2026 planner stays exactly as it is, handwriting and all. The two are separate files on the tablet.

One thing to check afterwards: only events that actually exist in 2027 in your calendar will appear, so recurring events carry over but one-off 2026 entries will not.

Create your first planner
https://www.calsync.support/learn/calsync/create-your-first-planner

Can I show calendars from more than one account, such as Google and Microsoft, at the same time?

Yes. A planner's feeds are just a list, and they do not all have to come from the same place. You can sign in to Google directly and also paste a raw .ics link, and both sets of events land on the same pages.

1. Open the planner and go to its Calendar Feeds tab.
2. Click your provider to sign in directly, for example Google, and add it.
3. Then add the .ics link in the same tab and click Add.
4. Set the planner Time Zone while you are there, so everything converts to the same zone.
5. Regenerate, then Push to device.

Two things worth knowing. Feeds are added per planner, so each planner can carry a different mix. And there is a cap on how many calendars you can sync: 10 on Vault, Ad Hoc and Pro, unlimited on Business, and 1 on the trial.

Connect Google, Outlook & iCloud
https://www.calsync.support/learn/calsync/connect-calendar-accounts

Google Calendar (ICS feed)
https://www.calsync.support/learn/calsync/google-calendar

Does CalSync work with Apple Reminders?

Short answer: Apple Reminders is not supported, and I would not promise it soon. Apple moved Reminders to CloudKit, which has no public API, and iCloud's CalDAV only exposes a leftover placeholder list, so there is nothing reliable for CalSync to read.

What does work with Task Markup: Todoist, Microsoft To Do, Google Tasks, and CalDAV task lists on servers like Fastmail, Nextcloud, Synology and Zoho. If you keep your tasks on one of those, you connect it in Settings under "Your todo lists", then route each project or list from the planner's Tasks tab.

Worth noting that your Apple calendar is a different story. iCloud calendars sync fine, it is only Reminders that is out.

Task Markup
https://www.calsync.support/learn/calsync/task-markup

Why does an event appear repeatedly in my planner when it isn't in my calendar?

Ghost events like that almost always come from one of three things. Work through them in order.

1. A deleted occurrence of a repeating event. Older CalSync versions kept showing a single occurrence you had removed from a recurring series. That is fixed in the current release, so update CalSync, then Regenerate and Push. Events you moved or edited will show at their new time, and the ones you actually deleted will drop off.

2. An extra calendar feed on that planner. Calendars are added per planner, so open the planner's Calendar Feeds tab and check what is actually listed. A second account, a holidays calendar or a shared calendar you forgot about is a common source of events you do not recognise.

3. A stale copy on the tablet. If the planner was open on the tablet when you pushed, it keeps showing the page it already rendered. Close the planner back to the home screen, then push again.

If it is still there after updating and regenerating, the in-app support form is the fastest route: the speech-bubble icon in the left sidebar of CalSync, labelled "Get Support" when you hover it. It is the only option that takes screenshots, so a photo of the planner page showing the phantom event settles it in one message, and your licence, version and device come attached automatically.

If you would rather write, support@einkpads.com works, or the contact form at www.einkpads.com.

Here is the walkthrough on regenerating after a change:

Regenerating Your Planner
https://www.calsync.support/learn/calsync/regenerating-your-planner

Do I have to make my calendar public in order to connect it?

You are right, and it is a legitimate objection. The iCloud ICS route works by publishing the calendar, which gives you a long unguessable webcal link rather than something listed anywhere, but it is still a link that works for anyone who has it. If that is not acceptable to you, it is not acceptable, and I am not going to talk you into it.

The alternative is signing in to iCloud directly with your Apple ID and an app specific password generated at account.apple.com, rather than publishing anything. Per our team, direct sign in to Google, Microsoft, iCloud and CalDAV is on every paid plan, not a Pro feature. What Pro changes is whether our servers can use that connection while your computer is off.

One thing to keep straight: that direct sign-in lives in the desktop app, under Settings or a planner's Calendar Feeds tab. The planner's Sync tab on the web is a different thing — that is eP Cloud, where our servers fetch your calendars while your computer is off, and that part is Pro and Business. An upgrade prompt there on Vault is expected; the calendar sign-in itself is not gated.

If your app shows a PRO badge on the Google, Outlook or iCloud buttons, you are on a version before 1.7.1 — update CalSync from einkpads.io and the badge is gone.

Templates and covers

How do I upload my own template?

Short answer: I don't have anything in our material that says you can drop your own template file into a planner's summary pages, so I don't want to invent a menu path for it. What I can tell you is that summary pages themselves are unlimited on every paid plan, and they're configured per planner in CalSync rather than imported.

Two things worth separating, since they get mixed up:

1. Summary pages are pages CalSync builds into the planner PDF from your calendar data. The options live in the planner's settings.
2. Binder is the product that installs your own templates, covers and screens onto the tablet. Those show up in the reMarkable template picker for notebooks, not inside a generated planner.

So if what you actually want is your own design on the tablet, Binder is the route. If you want it inside the planner, that's a different thing and I'd rather have someone confirm what's possible than guess.

Here's the summary pages walkthrough, which shows what the built-in options cover:

Summary Pages
https://www.calsync.support/learn/calsync/summary-pages

If that doesn't get you what you're after, send it through the support form inside CalSync (Help, then Contact Support). That's the best route because you can attach a screenshot or a mockup of the template you have in mind, and it arrives with your licence and version already attached. If you'd rather write an email, support@einkpads.com works, and there's a contact form at www.einkpads.com if neither suits.

Can I use Binder templates as summary pages in my generated CalSync calendar?

Short answer: I do not know, and I would rather not guess at it. What I have on summary pages is that they are unlimited on every paid plan, with the trial capped, but nothing in my material covers adding your own template or custom layout to one.

The Summary Pages lesson walks through what the feature does and the options that are actually in the app, so that is the quickest way to see whether what you want is already there:

https://www.calsync.support/learn/calsync/summary-pages

If it is not, send the question to the team through the support form in CalSync, the speech-bubble icon in the left sidebar labelled "Get Support" when you hover it. That one is best here because you can attach a screenshot of the summary page you are looking at, and it arrives with your licence and version already attached, so nobody has to ask. If you would rather write an email, support@einkpads.com works, and there is a contact form at www.einkpads.com if neither suits.

Why isn't there a note-taking template in CalSync?

Fair point, and I am not going to bluff here. My support material covers planner types, styles, themes and layouts, but it does not document a note-taking category or what it is supposed to produce, so I cannot tell you whether that is a template that should be appearing, a section that gets added to the planner, or a labelling problem in your version.

Two things that would sort it quickly:

1. Make sure you are on the current CalSync build, since a fair number of "this option does nothing" reports turn out to be older versions. You can get the latest at https://www.einkpads.io/download.

2. If it is still empty after that, send it to support through the app: Help, then Contact Support. Use that route rather than email, because it takes a screenshot of the screen you are looking at and arrives with your version and plan already attached. One picture of that category selected settles what would otherwise take several messages of describing it.

If you paste me the exact wording you see on that screen and the planner type you picked, I will tell you what I can confirm from my side in the meantime.

Info on every template bundle?

The planner styles and layouts you pick in CalSync aren't loose files sitting in a folder you can browse. They're built into the app, and CalSync draws the planner from them when you generate. So there's no templates directory for those, and I don't have anything documented that says otherwise.

What does land on your computer is the finished planner:

Documents/einkpads/devices/[device-id]/planners/[planner-id]/[planner-id].pdf

That's the exact file CalSync sent to your tablet, one per planner.

If you're trying to get at a style to modify it, that isn't something our material covers, and I'd rather not invent a path for you to go hunting in. Send it through the support form inside CalSync (Help, then Contact Support) and say what you want to change. That route is best because you can attach a screenshot of the style you mean, and it arrives with your licence and version already on it. Otherwise support@einkpads.com, or the contact form at www.einkpads.com.

Here's the planner styles walkthrough, in case what you actually want is already an option in there:

Planner Styles
https://www.calsync.support/learn/calsync/planner-styles

Accounts and licences

Why are features still locked after I enter my licence key?

That one is usually fixable in a couple of minutes. A few things to check, in order.

1. Make sure you have CalSync open and not Binder. They look similar in search results, and a CalSync key will not activate Binder.
2. On the "Authorize this computer" screen, enter the email you purchased with and the License Key exactly as it appears in your purchase email. Watch for a trailing space if you pasted it.
3. If it says the key validated but features stay locked, click the EP logo in the upper left corner to force a refresh of the licence state.
4. If it is still locked, quit the app fully and reopen it. The plan and licence are cached locally, so a full restart is what picks up the change.
5. If you are on Windows and have antivirus or security software running, it can block CalSync from writing licence data to the AppData folder. Add an exception for the app and try again.
6. If you see a device limit message instead, that is a different thing: your plan has a set number of computers, and removing an old machine frees a slot.

Here is the walkthrough for download and activation:

Download and Activate
https://www.calsync.support/learn/calsync/download-and-activate

If none of that clears it, this is one to hand to a person, because it means looking at the account itself. Use the support form inside CalSync, the speech-bubble icon in the left sidebar labelled "Get Support" when you hover it. That one is best because you can attach a screenshot of the exact error, and it arrives with your licence, version and device already attached, so nobody has to ask.

If you would rather write an email, support@einkpads.com works, and there is a contact form at www.einkpads.com if neither of those suits.

How do I get my licence key if I have not received it?

That one I cannot hand over here. A licence key is personal, and these replies get published, so anything with your key or account details in it has to go through a private channel rather than this one.

Two places to look first, before you wait on anybody:

1. Your original purchase email. The licence key and the download links are both in it. Search your inbox for eInkPads, and check the spam folder, since those order emails land there fairly often.

2. If CalSync or Binder is still activated on a computer, open the in-app support form, the speech-bubble icon in the left sidebar labelled "Get Support". Anything you send from there arrives with your licence, version and device already attached, so you do not have to find the key yourself to get help.

If neither turns it up, ask for a resend through that same in-app form, or by email to support@einkpads.com. Include the name the purchase was made under and roughly when you bought it so it can be matched to the order, and it will come back to you privately.

How do I move my licence and data to a new computer if I no longer have access to the old one?

That is expected rather than broken. CalSync's planner list holds the planner setups you built, and those live on the computer you built them on. A fresh MacBook starts with an empty list even though your planner PDFs are still safe in your reMarkable or Supernote cloud.

How you get them back depends on your plan.

If you are on Pro or Business, cross-device sync will bring them across:

1. Activate CalSync on the MacBook with the same email and licence key you used before.
2. Open the planner list and let it sync, or click the Planner Sync button, the cloud icon at the top right of the list.
3. Your planners arrive with their calendar feeds already attached.

If you see a gold dashed "Sync across devices (PRO)" button instead, that computer is not on a plan with sync. On Vault, Ad Hoc or Basic the setups do not travel, so if your old Mac is still around, keep it for reference and rebuild the planner on the new one with New Planner. When you push, it updates the same files already in your tablet's cloud, so you will not end up with duplicates.

One thing to watch: your licence covers a set number of computers, 2 on Vault and Ad Hoc, 5 on Pro, 10 on Business. If the new Mac tips you over, remove the old machine or ask support to free a slot.

Create Your First Planner
https://www.calsync.support/learn/calsync/create-your-first-planner

If it is the tablet side that looks empty rather than the app, tell me which it is and I will take it from there.

Billing and licences

Is there a lifetime plan?

That is Vault, the lifetime licence. So it is the first version: your computer does the work.

Set it up like this:

1. Connect your tablet on the Connect screen, so you are not in Universal Mode.
2. Settings, then Calendar Settings.
3. Turn on "Automatically push updated planners to your device."
4. Pick your interval from the "Frequency" dropdown that appears below it. Vault gets the faster intervals, not just the 24 hour one.

CalSync then refreshes the calendar feeds, rebuilds the planner and pushes it on that schedule while the app is running. Close the laptop or quit CalSync and the pushes stop until you open it again. That is the part Pro changes, since eP Cloud runs on our servers instead, and Vault does not include it. If you ever want it, Pro sits on top of Vault rather than replacing it, and your lifetime licence stays yours.

One correction from my last message: I gave you a link for eP Cloud Sync that I should not have, it is not a lesson we actually have. Sorry about that. The walkthrough that does cover the auto push settings is this one.

Planner Customization
https://www.calsync.support/learn/calsync/planner-customization

And the habit worth keeping: close the planner on the tablet before a scheduled push lands, otherwise the tablet keeps showing the page it already drew.

What is the vault?

Vault covers you for this. Ten calendar feeds, and direct sign in to Google, Microsoft, iCloud and CalDAV is on every paid plan. What Vault does not include is eP Cloud, our servers fetching and rebuilding while your computer is off, and cross device planner sync between computers. Those are the Pro parts, and they are exactly the parts that show an upgrade prompt.

That is why the tab matters. The planner's Sync tab is the eP Cloud one, and on Vault it will ask you to upgrade. The Calendar Feeds tab is where you add iCloud on Vault, and it should not ask for anything.

So:

1. Open the planner and make sure you are on Calendar Feeds, not Sync.
2. Add iCloud there, either by signing in or by pasting the https iCloud link.
3. If Calendar Feeds itself is blocking you, fully quit CalSync and reopen it. The app caches your plan locally, and there is a known gap where a purchase does not flip the account over properly.

If it still blocks you after a full restart, send me the email you purchased with and a screenshot of what you are seeing, and I will get the account entitlement corrected. On Vault you should not be hitting a Pro wall to attach a calendar.

One other thing worth knowing on Vault: scheduled auto push is included. You turn it on in Settings, Calendar Settings, "Automatically push updated planners to your device," and the Frequency dropdown appears once that toggle is on. So your planner can still refresh on a schedule, it just needs CalSync running.

Syncing and delivery

Does syncing happen over the cloud?

Good, that gives us a bit more to work with. On Pro you have two different things that can push, and it is worth knowing which one you are relying on.

1. Desktop auto push. Settings, then Calendar Settings, turn on "Automatically push updated planners to your device" and pick the Frequency. Fifteen minutes is the fastest. This one runs from your computer, so CalSync has to be open and the machine awake.

2. eP Cloud. Connect your calendar from that planner's Sync tab and our servers fetch, rebuild and deliver on a schedule with your computer off entirely. Pro includes 1 cloud planner and 150 cloud pushes a month, so a very tight interval will eat that allowance quickly. That is a common reason deliveries appear to stop partway through a month.

Two things to check next:

Sign in at epcalsync.com with the one time code we email you, open the planner and look at when it was last delivered and whether a delivery failed. That tells you straight away whether the push is going out or the tablet is not picking it up.

If the pushes are going out, the delay is on the reMarkable side. Over Cloud the tablet only collects the file on its own next sync, and a planner left open on screen will keep showing the old render until you close it and reopen it.

Here is the eP Cloud walkthrough.

eP Cloud Sync
https://www.calsync.support/learn/calsync/ep-cloud-sync

Tell me what the last delivery time says on epcalsync.com and we can go from there.

About e-ink

Which e-ink tablet should I buy?

We do not sell tablets, so take this as one owner's opinion rather than a spec sheet. For meetings, the thing that matters most is how fast you can get to today's page and write, and how the planner gets onto the device.

Where the eInkPads side is strongest:

1. reMarkable. Deepest CalSync integration. You can connect over reMarkable Cloud with a one-time code, and with Developer Mode on a direct connection you also get the Daily Event Carousel, which puts today's agenda on the sleep screen. That is genuinely useful walking into a meeting.

2. Supernote. Wi-Fi and Cloud sign in, and the current devices running Chauvet OS handle the tapped links in a CalSync planner, so jumping from a month to a day page works properly.

3. BOOX or anything else. Works through Universal Mode. CalSync builds the PDF and you move it across yourself with the tablet's own app, cable or cloud. Perfectly fine, just more manual.

So if you want your calendar to land on the device without you thinking about it, reMarkable or Supernote. If you already own a BOOX, you are not shut out.

What I cannot tell you from our material is which device writes better or holds a charge longer. That is worth reading independent reviews on before you spend the money.

If you want to see how the connection works on each before you decide:

Connect your reMarkable
https://www.calsync.support/learn/calsync/connect-remarkable

Universal Mode
https://www.calsync.support/learn/calsync/universal-mode

Devices

Can I install Android apps like Kindle or Libby on a Supernote?

Thanks for that. Two things worth saying plainly.

First, I can't carry a correction from this conversation into future ones. I don't have a memory that persists between chats, and I can't edit my own reference material. If you want that reflected in what the assistant says going forward, the team at support is the right place to send it, and they can add it to the knowledge base.

Second, I don't want to restate it as fact when I can't verify it. Our support material covers CalSync and Binder behaviour on Supernote, not third party reading apps, so I have nothing authoritative to lean on. What you're describing does match how the Chauvet devices work in general, since they're Android underneath and people do sideload things, but the details of which apps install cleanly and how usable they are on that refresh rate change between models and firmware versions. I'd rather point someone at Supernote's own documentation and the owner forums than promise them Kindle and Libby will work and have them find out otherwise.

If you've done it yourself and it runs well, that's genuinely useful signal and I'd say so to the team. Which model are you on, and did you install through Supernote's own app list or sideload the APKs directly?